Orders not shown in admin, and no email sent to costumer and to admin email

[Nandor]

Hi All!

Hope you can help. I have the problems, maybe they're connected.

1. my zencart system doesnt send out email to costumers and to our email address if somebody tries to purchase something.
I made a lot of test buyings, tried all given possibilities in admin/configuration/email options.But nothing.
I can send email through admin – admin/tools/send email. But system doesnt send it automatically after an order.

2. Another problem is, just noticed when looking for email problem, that the order cant be found in admin. So if not i would have made an order, i didnt even know who ordered what...that wouldnt be nice

I set the paypal payment option, and after order the site takes the costumer to paypal, so with that should be everything ok. You can choose,order got to paypal but no email is sent and nothing can be seen in admin about the order.

hope you've already met these errors and can help

thanks in advance

Nandor

[kobra]

When you reply - scroll up and read posting tips - then provide the information

[DrByte]

1. my zencart system doesnt send out email to costumers and to our email address if somebody tries to purchase something.
I made a lot of test buyings, tried all given possibilities in admin/configuration/email options.But nothing.
I can send email through admin – admin/tools/send email. But system doesnt send it automatically after an order.

2. Another problem is, just noticed when looking for email problem, that the order cant be found in admin. So if not i would have made an order, i didnt even know who ordered what...that wouldnt be nice

I set the paypal payment option, and after order the site takes the costumer to paypal, so with that should be everything ok. You can choose,order got to paypal but no email is sent and nothing can be seen in admin about the order.

hope you've already met these errors and can help

Those are all symptoms of problems encountered when using PayPal Standard. The PayPal Standard service has numerous complicated technical dependencies, and is often unreliable. Instead, the SIMPLEST fix is to click Remove on PayPal Standard, and use PayPal Express Checkout instead. It's easy to set up: www.zen-cart.com/getpaypal
And, since Express Checkout offers the same features as Standard, but is more reliable, it really is therefore a much better choice.
And just in case you're worried, customers DO NOT need to have a PayPal account in order to use Express Checkout.

[Nandor]

Those are all symptoms of problems encountered when using PayPal Standard. The PayPal Standard service has numerous complicated technical dependencies, and is often unreliable. Instead, the SIMPLEST fix is to click Remove on PayPal Standard, and use PayPal Express Checkout instead. It's easy to set up: www.zen-cart.com/getpaypal
And, since Express Checkout offers the same features as Standard, but is more reliable, it really is therefore a much better choice.
And just in case you're worried, customers DO NOT need to have a PayPal account in order to use Express Checkout.

Hi,
thans for your help. I did as instructed. But everything stayed the same. I placed an order, it took me to paypal, but not i (admin), nor costumer got an email of the order and i didn see the order in the admin.
Can anything else be wrong?

thanks

Nandor

[kobra]

In the paypal express module - enable logging and see what they say - post contents here

[Nandor]

In the paypal express module - enable logging and see what they say - post contents here

Hi!
Supposed this is enable logging:
in express checkout mode / debug mode - tried log file and log and email after that. In log file everyting stayed the same (no emails,no sign of order)
in case log and email , no sign of order in admin, no email to costumer. I, the admin, got to the email address eleven emails , like : IPN debug message,paypal debug log,get override address,ec step 1 2-submit,ec step-1...etc. I could get some infos out of them, like price with shipping costs and name of client, but nothing more.
An these 11 emails looked like error messages. :

Logging out due to empty shopping cart. Is session started properly? ...
SESSION Details:
Array
(
[securityToken] => b61c7ad562bf1b1a9a495c5a5b68bffa
[customers_host_address] => catv-86-101-128-208.catv.broadband.hu
[cartID] =>
[cart] => shoppingCart Object
(
[contents] => Array
(
)

[total] => 0
[weight] => 0
[content_type] =>
[free_shipping_item] => 0
[free_shipping_weight] => 0
[free_shipping_price] => 0
)

[navigation] => navigationHistory Object
(
[path] => Array
(
[0] => Array
(
[page] => index
[mode] => NONSSL
[get] => Array
(
[type] => ec
)

[post] => Array
(
)

)

)

[snapshot] => Array
(
)

)

[check_valid] => true
[language] => english
[languages_id] => 1
[languages_code] => en
[currency] => EUR
[today_is] => 2013-03-02
[updateExpirations] => 1
[session_counter] => 1
[customers_ip_address] => 86.101.128.208
[payment] => paypalwpp
)
GET:
Array
(
[type] => ec
[main_page] => index
)


and so on... Maybe thats not the logging you meant? Anything else can be wrong
thanks in advance

Nandor

[RodG]

Anything else can be wrong

It looks like there may be an issue with your 'Session' data, or for some reason this particular 'customer' somehow attempted an express checkout with no products in thier cart.

A link to your site will be useful so that we can attempt to replicate the problem will be a good idea.

Oh, and to repeat Kobra, When you reply - scroll up and read posting tips - then provide the information.
We need more info.

Cheers
Rod

[Nandor]

It looks like there may be an issue with your 'Session' data, or for some reason this particular 'customer' somehow attempted an express checkout with no products in thier cart.

A link to your site will be useful so that we can attempt to replicate the problem will be a good idea.

Oh, and to repeat Kobra, When you reply - scroll up and read posting tips - then provide the information.
We need more info.

Cheers
Rod

Hi!
website : www.szeghalmys.com

i use v1.3.9e version.
Havent upgraded the site. Purchased it about half a year ago.
Have installed language packs (it has three languages now - english,german,hungarian). Havent made much change since.- Logo change, Flags uploading and uploaded some products and information like : privacy policy....etc
It was uploaded via FTP and run zc-install.
PHP Version: 5.2.17 (Zend: 2.2.0)
Database: MySQL 5.5.28
This problem started , at least i realized it when i installed the paypal mode (have no idea whether it was like this before...)

thanks in advance for your help

[RodG]

website : www.szeghalmys.com

I've tested the things I can (other than completing a purchase), and from the front end things look all OK.

This problem started , at least i realized it when i installed the paypal mode (have no idea whether it was like this before...)

I'm not sure if it'll help, or even be relevant, but it appears that PayPal is currently the only payment method that you have enabled. How were people paying you before you installed the paypal module?

Have you ever had *any* successful orders? With PayPal? With another payment method?

Cheers
Rod.

[DrByte]

Logging out due to empty shopping cart. Is session started properly? ...

Definitely not a good situation.
Seems like maybe URLs are getting mangled when submitting to PayPal?
Or maybe you have URL-rewriting happening that's malfunctioning?
Or is a bad SSL configuration interrupting the normal return flow because things are being redirected somehow and losing the session and/or session-cookie contents? Maybe the session cookie doesn't match the domain name?