(10401) order error with one language, other two works fine

[Nandor]

See Post#3
This has come a full circle. PayPal is a 'red herring'.

I thought you may be onto something with the prices though.

Summary: (See Post#13).
Problem only occurs with some *existing products* in the store.
There are 3 languages being used (English, German, Hungarian). The problem only occurs when using Hungarian language.
Problem is not in the language files.
I'm 99% convinced its a character encoding issue.

Cheers
Rod

Hi Rod!

i just wrote to paypal technical support (pasting the log file) as DrByte suggested. Hopefully they tell
something useful.
How can i set to find out this character encoding issue? So tha language files ar all right.
In the meantime i'm facing another problem. If a costumer registers, welcome emails are sent out in german and english but not hungarian, please check:

http://www.zen-cart.com/showthread.p...-not-the-third

Trying to find out here too, what can be wrong, till now havent been able to find the file(s) regarding this problem.
But it is again only a hungarian language issue. Maybe only a welcome text is not written (though i havent found the english and german text yet) or something in admin is not set, or maybe...well not easy.

The site doesnt like the three languages together...

thanks

Nandor

[DrByte]

I'm 99% convinced its a character encoding issue.

I was considering that, especially since the transmitted customer name has multibyte characters: [SHIPTONAME] => Enikö Szögeczki

It would be worth testing a transaction where all characters come from the basic english alphabet, in an effort to partially rule out multibyte characters as the cause.

[Nandor]

I was considering that, especially since the transmitted customer name has multibyte characters: [SHIPTONAME] => Enikö Szögeczki

It would be worth testing a transaction where all characters come from the basic english alphabet, in an effort to partially rule out multibyte characters as the cause.

Created a new costumer:

Clinton Bill
Fifth Avenue 5000
New York City, NY 14199
United States

that is definitely english name. But the same error happens, this 10401 when ordering (rather trying) and again no welcome email is sent to costumer (did the registration in hungarian and shopping also in hungarian, of course)

thanks

Nandor

[DrByte]

There were a number of PayPal issues fixed between 1.3.9e and 1.3.9h. It would be really helpful if you would upgrade your site to 1.3.9h

[Nandor]

There were a number of PayPal issues fixed between 1.3.9e and 1.3.9h. It would be really helpful if you would upgrade your site to 1.3.9h

Do you have some forum topics about this upgrading?

thanks

Nandor

[kobra]

Do you have some forum topics about this upgrading?

Between 1.3.9e and 1.3.9h there are just updated files
In the docs there is a changed file log you can review

[Nandor]

Between 1.3.9e and 1.3.9h there are just updated files
In the docs there is a changed file log you can review

The are files till : 1.3.9e

like :

changelog-v1-3-9e.html
whatsnew_1.3.9e.html

So there "e" is the highest.

thanks

Nandor

[DrByte]

It was all documented and posted on the forum back when those releases were published several years ago. And the information is also in the /docs/ folder of each release.

Summary:
-download 1.3.9h, unzip
-read the /docs/changed_files_for_139f.html and copy those files over to your site
-read the /docs/changed_files_for_139g.html and copy those files over to your site
-read the /docs/changed_files_for_139h.html and copy those files over to your site
Of course, every time you replace a file, if you've made any changes to that file (or any addons you're using have changed that file), then you'll need to manually re-merge your changes into that file.

[Nandor]

It was all documented and posted on the forum back when those releases were published several years ago. And the information is also in the /docs/ folder of each release.

Summary:
-download 1.3.9h, unzip
-read the /docs/changed_files_for_139f.html and copy those files over to your site
-read the /docs/changed_files_for_139g.html and copy those files over to your site
-read the /docs/changed_files_for_139h.html and copy those files over to your site
Of course, every time you replace a file, if you've made any changes to that file (or any addons you're using have changed that file), then you'll need to manually re-merge your changes into that file.

honestly i dont find from where to download this....
thanks
Nandor

[RodG]

I was considering that, especially since the transmitted customer name has multibyte characters: [SHIPTONAME] => Enikö Szögeczki
It would be worth testing a transaction where all characters come from the basic english alphabet, in an effort to partially rule out multibyte characters as the cause.

You're so close, but not from the customer name. It's from the product name, and when present is causing a part of the PayPal array to fail.

[L_NAME0] => Engel Anh*#228;nger

This one went OK. The 'faulty' ones cause the data to be missing completely (hard to see what isn't there), and that's what paypal is complaining about.

The solution is to still fix the (dozen or so) products the were inserted into the store before the character set was changed.

Cheers
Rod