Email Problem

[rep6400]

Hello,

I have a problem sending email from my store.
I use the following link to debug: http://www.afab-lab.com/store/index....oducts_id=1476
and use my email at www.afab-lab.com as “Your Email:” and “Friend's Email:”.
I never received any emails to that address.

In order to debug, I set EMAIL_SYSTEM_DEBUG to 5:
define('EMAIL_SYSTEM_DEBUG', 5);
in admin/includes/extra_datafiles/email_debug_on.php

In Admin=>Configuration=>E-Mail Options I did the following:
SMTP Email Account Mailbox use my email at www.afab-lab.com
SMTP Email Account Password my password (it work when I login into my email account)
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 25

If I Change delivery method to PHP, sendmail, sendmail-f or Qmail, I see the following message on the top of the page:
Your email about Barnstead International Thermolyne Vari-Mix Platform Rocker M797 has been successfully sent to”my email [email protected]”.,
but no email received in my mailbox. The spam folder is empty too.

What am I missing, and what is recommended to do in order to solve the problem.

I would appreciate your help.

Thank you.

Ilya

[kobra]

You need to consult with your host as to the correct settings

SMTP Email Account Mailbox use my email at www.afab-lab.com

This is normally not just you domain name it normally is more like

mail.afab-lab.com

SMTP Email Mail Host smtpout.secureserver.net

If it is a "secure server" then port 25 is not secure consult your host for correct port

And if you are actually using ZenCart v1.3.7 then you need to upgrade on your schedule before you are hacked and have to perform a clean and an upgrade

[rep6400]

You need to consult with your host as to the correct settings
This is normally not just you domain name it normally is more like

mail.afab-lab.com

Right. My email is [email protected]

If it is a "secure server" then port 25 is not secure consult your host for correct port

Great suggestion.
I will try 80, 3535, 25, 465 (SSL).

And if you are actually using ZenCart v1.3.7 then you need to upgrade on your schedule before you are hacked and have to perform a clean and an upgrade

Which version would you recommend for upgrade?
The reason for using 1.3.7.1 is a compatibility with some plugins like Easypopulate and a module QuickBook synchronization that are not free for the recent version.

I appreciate your advice.

[DrByte]

Right, and that was a response to your incorrect reply earlier:

You need to consult with your host as to the correct settings

SMTP Email Account Mailbox use my email at www.afab-lab.com

This is normally not just you domain name it normally is more like

mail.afab-lab.com

They were indeed specifically talking about the "SMTP Email Account Mailbox" setting, and saying they "use my email at www.afab-lab.com". Then you went off talking about servers, when they were talking about emails.

I'm just pointing out the confusion so it can be disarmed and focus kept on resolving the problem instead of needing to post back and forth trying to get clarification on why you're talking about server addresses when they're talking about email addresses.

[DrByte]

Hello,

I have a problem sending email from my store.
I use the following link to debug: http://www.afab-lab.com/store/index....oducts_id=1476
and use my email at www.afab-lab.com as “Your Email:” and “Friend's Email:”.
I never received any emails to that address.

In order to debug, I set EMAIL_SYSTEM_DEBUG to 5:
define('EMAIL_SYSTEM_DEBUG', 5);
in admin/includes/extra_datafiles/email_debug_on.php

If you're testing non-admin emails, then enabling the debug in the admin files won't make any difference. Move that email-debug file to the non-admin side. Then test your email using SMTP (the debug only works on SMTP or SMTPAUTH).

And I don't remember if the email-debug feature was even present in 1.3.7.1 ... that was way back in 2007.

[rep6400]

If you're testing non-admin emails, then enabling the debug in the admin files won't make any difference. Move that email-debug file to the non-admin side. Then test your email using SMTP (the debug only works on SMTP or SMTPAUTH).

And I don't remember if the email-debug feature was even present in 1.3.7.1 ... that was way back in 2007.

My fault. The file I modified was http://www.afab-lab.com/store/includ...ions_email.php
define('EMAIL_SYSTEM_DEBUG', 5);

Actually, http://www.afab-lab.com/store/admin/...ug_on.php does not exist.
Thanks a lot, and I'm sorry for confusing you.

I will follow your recommendation and use SMTP or SMTPAUTH.
The port, probably, will be 465, according to GoDaddy info.

[rep6400]

Hello,

I just repeated the tests using ports 465 and 25, and SMTP or SMTPAUTH for transport.

----------------
Debug mode is OFF:
define('EMAIL_SYSTEM_DEBUG','0');
in filewww.afab-lab.com/store/includes/functions/functions_email.php

Admin/Configuration/E-mail options:
E-Mail Transport Method: SMTPAUTH
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password mypassword
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 465

I go to the following page:
http://www.afab-lab.com/store/index....oducts_id=1629
press “tell a friend about us” button, and fill the fields:
Your Name: [email protected]
Your Email: [email protected]
Friend's Name: [email protected]
Friend's Email: [email protected]
After that I press “send” button and receive the following message on the top of the page:
“Your email about YSI Turntable 2710 has been successfully sent to [email protected].”,
but no email is received (the bulk mail folder is empty).
----------------
----------------
Debug mode is ON:
define('EMAIL_SYSTEM_DEBUG','5');
in filewww.afab-lab.com/store/includes/functions/functions_email.php

Admin/Configuration/E-mail options:
E-Mail Transport Method: SMTPAUTH
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password mypassword
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 465

I go to the following page:
http://www.afab-lab.com/store/index....oducts_id=1629
press “tell a friend about us” button, and fill the fields:
Your Name: [email protected]
Your Email: [email protected]
Friend's Name: [email protected]
Friend's Email: [email protected]
After that I press “send” button and receive the following message on the top of the page:

SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 465: Connection refused (111) SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 465: Connection refused (111)
Warning: Cannot modify header information - headers already sent by (output started at /home/content/43/9041943/html/store/includes/classes/class.smtp.php:123) in/home/content/43/9041943/html/store/includes/functions/functions_general.php on line 44

No email is received (the bulk mail folder is empty).
----------------
----------------
Change port to 25.

Debug mode is ON:
define('EMAIL_SYSTEM_DEBUG','5');
in filewww.afab-lab.com/store/includes/functions/functions_email.php

Admin/Configuration/E-mail options:
E-Mail Transport Method: SMTPAUTH
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password mypassword
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 25

I go to the following page:
http://www.afab-lab.com/store/index....oducts_id=1629
press “tell a friend about us” button, and fill the fields:
Your Name: [email protected]
Your Email: [email protected]
Friend's Name: [email protected]
Friend's Email: [email protected]
After that I press “send” button and receive the following message on the top of the page:

SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 25: Connection refused (111) SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 25: Connection refused (111)
Warning: Cannot modify header information - headers already sent by (output started at /home/content/43/9041943/html/store/includes/classes/class.smtp.php:123) in/home/content/43/9041943/html/store/includes/functions/functions_general.php on line 44

No email is received (the bulk mail folder is empty).
----------------
----------------
Change E-Mail Transport Method from SMTPAUTH to SMTP

Debug mode is ON:
define('EMAIL_SYSTEM_DEBUG','5');
in filewww.afab-lab.com/store/includes/functions/functions_email.php

Admin/Configuration/E-mail options:
E-Mail Transport Method: SMTP
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password mypassword
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 25

I go to the following page:
http://www.afab-lab.com/store/index....oducts_id=1629
press “tell a friend about us” button, and fill the fields:
Your Name: [email protected]
Your Email: [email protected]
Friend's Name: [email protected]
Friend's Email: [email protected]
After that I press “send” button and receive the following message on the top of the page:

SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 25: Connection refused (111) SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 25: Connection refused (111)
Warning: Cannot modify header information - headers already sent by (output started at /home/content/43/9041943/html/store/includes/classes/class.smtp.php:123) in/home/content/43/9041943/html/store/includes/functions/functions_general.php on line 44

No email is received (the bulk mail folder is empty).
----------------

----------------
Change port to 465..

Debug mode is ON:
define('EMAIL_SYSTEM_DEBUG','5');
in filewww.afab-lab.com/store/includes/functions/functions_email.php

Admin/Configuration/E-mail options:
E-Mail Transport Method: SMTP
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password mypassword
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 465

I go to the following page:
http://www.afab-lab.com/store/index....oducts_id=1629
press “tell a friend about us” button, and fill the fields:
Your Name: [email protected]
Your Email: [email protected]
Friend's Name: [email protected]
Friend's Email: [email protected]
After that I press “send” button and receive the following message on the top of the page:

SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 465: Connection refused (111) SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 465: Connection refused (111)
Warning: Cannot modify header information - headers already sent by (output started at /home/content/43/9041943/html/store/includes/classes/class.smtp.php:123) in/home/content/43/9041943/html/store/includes/functions/functions_general.php on line 44

No email is received (the bulk mail folder is empty).
----------------

There is link to GoDaddy forum regarding the similar error:
http://support.godaddy.com/groups/em..._split_value=3
Unfortunately, that is not about Zen Cart, and my experience is not enough to understand that PHP language:-)

I would appreciate any suggestion from gurus.

Thank you.

[DrByte]

Unfortunately, that is not about Zen Cart

Right. This is a problem in your hosting account. Log a support ticket with GoDaddy and get them to fix the problem.
They'll probably tell you to switch back to using "mail()", which in Zen Cart is the same as using the "PHP" transport mode. So do that for them. But then they'll have to assist in the process of tracing the email activity to see what's broken.

[rep6400]

Right. This is a problem in your hosting account. Log a support ticket with GoDaddy and get them to fix the problem.
They'll probably tell you to switch back to using "mail()", which in Zen Cart is the same as using the "PHP" transport mode. So do that for them. But then they'll have to assist in the process of tracing the email activity to see what's broken.

I was almost sure that the problem is with GoDaddy. Now I am sure:-)

I appreciate your kind help, gentlemen!

best.

Ilya

[kobra]

Right. My email is [email protected]

That entry is NOT your email account - it is your email server

They provide 2 options
pop.secureserver.net
imap.secureserver.net