Email Problem

[rep6400]

Hello,

I have a problem sending email from my store.
I use the following link to debug: http://www.afab-lab.com/store/index....oducts_id=1476
and use my email at www.afab-lab.com as “Your Email:” and “Friend's Email:”.
I never received any emails to that address.

In order to debug, I set EMAIL_SYSTEM_DEBUG to 5:
define('EMAIL_SYSTEM_DEBUG', 5);
in admin/includes/extra_datafiles/email_debug_on.php

In Admin=>Configuration=>E-Mail Options I did the following:
SMTP Email Account Mailbox use my email at www.afab-lab.com
SMTP Email Account Password my password (it work when I login into my email account)
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 25

If I Change delivery method to PHP, sendmail, sendmail-f or Qmail, I see the following message on the top of the page:
Your email about Barnstead International Thermolyne Vari-Mix Platform Rocker M797 has been successfully sent to”my email [email protected]”.,
but no email received in my mailbox. The spam folder is empty too.

What am I missing, and what is recommended to do in order to solve the problem.

I would appreciate your help.

Thank you.

Ilya

[kobra]

You need to consult with your host as to the correct settings

SMTP Email Account Mailbox use my email at www.afab-lab.com

This is normally not just you domain name it normally is more like

mail.afab-lab.com

SMTP Email Mail Host smtpout.secureserver.net

If it is a "secure server" then port 25 is not secure consult your host for correct port

And if you are actually using ZenCart v1.3.7 then you need to upgrade on your schedule before you are hacked and have to perform a clean and an upgrade

[DrByte]

Hello,

I have a problem sending email from my store.
I use the following link to debug: http://www.afab-lab.com/store/index....oducts_id=1476
and use my email at www.afab-lab.com as “Your Email:” and “Friend's Email:”.
I never received any emails to that address.

In order to debug, I set EMAIL_SYSTEM_DEBUG to 5:
define('EMAIL_SYSTEM_DEBUG', 5);
in admin/includes/extra_datafiles/email_debug_on.php

If you're testing non-admin emails, then enabling the debug in the admin files won't make any difference. Move that email-debug file to the non-admin side. Then test your email using SMTP (the debug only works on SMTP or SMTPAUTH).

And I don't remember if the email-debug feature was even present in 1.3.7.1 ... that was way back in 2007.

[rep6400]

You need to consult with your host as to the correct settings
This is normally not just you domain name it normally is more like

mail.afab-lab.com

Right. My email is [email protected]

If it is a "secure server" then port 25 is not secure consult your host for correct port

Great suggestion.
I will try 80, 3535, 25, 465 (SSL).

And if you are actually using ZenCart v1.3.7 then you need to upgrade on your schedule before you are hacked and have to perform a clean and an upgrade

Which version would you recommend for upgrade?
The reason for using 1.3.7.1 is a compatibility with some plugins like Easypopulate and a module QuickBook synchronization that are not free for the recent version.

I appreciate your advice.

[kobra]

Right. My email is [email protected]

That entry is NOT your email account - it is your email server

They provide 2 options
pop.secureserver.net
imap.secureserver.net

[DrByte]

That entry is NOT your email account - it is your email server

They provide 2 options
pop.secureserver.net
imap.secureserver.net

kobra, I think you're getting things mixed up here. They are correctly understanding that they need to use an email address for the username, and that they need the correct SMTP server for the email host.
But you're telling them otherwise, and confusing things.

Plus, you just posted two incoming email server addresses, and Zen Cart doesn't do ANYTHING with incoming email whatsoever. The outbound email server address is what's needed. And rep6400 is already using the correct one.

[kobra]

Was responding to this:

You need to consult with your host as to the correct settings
This is normally not just you domain name it normally is more like

mail.afab-lab.com

Right. My email is [email protected]

[DrByte]

Right, and that was a response to your incorrect reply earlier:

You need to consult with your host as to the correct settings

SMTP Email Account Mailbox use my email at www.afab-lab.com

This is normally not just you domain name it normally is more like

mail.afab-lab.com

They were indeed specifically talking about the "SMTP Email Account Mailbox" setting, and saying they "use my email at www.afab-lab.com". Then you went off talking about servers, when they were talking about emails.

I'm just pointing out the confusion so it can be disarmed and focus kept on resolving the problem instead of needing to post back and forth trying to get clarification on why you're talking about server addresses when they're talking about email addresses.

[kobra]

My Bad!!

[rep6400]

If you're testing non-admin emails, then enabling the debug in the admin files won't make any difference. Move that email-debug file to the non-admin side. Then test your email using SMTP (the debug only works on SMTP or SMTPAUTH).

And I don't remember if the email-debug feature was even present in 1.3.7.1 ... that was way back in 2007.

My fault. The file I modified was http://www.afab-lab.com/store/includ...ions_email.php
define('EMAIL_SYSTEM_DEBUG', 5);

Actually, http://www.afab-lab.com/store/admin/...ug_on.php does not exist.
Thanks a lot, and I'm sorry for confusing you.

I will follow your recommendation and use SMTP or SMTPAUTH.
The port, probably, will be 465, according to GoDaddy info.