Email Problem

[rep6400]

Hello,

I just repeated the tests using ports 465 and 25, and SMTP or SMTPAUTH for transport.

----------------
Debug mode is OFF:
define('EMAIL_SYSTEM_DEBUG','0');
in filewww.afab-lab.com/store/includes/functions/functions_email.php

Admin/Configuration/E-mail options:
E-Mail Transport Method: SMTPAUTH
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password mypassword
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 465

I go to the following page:
http://www.afab-lab.com/store/index....oducts_id=1629
press “tell a friend about us” button, and fill the fields:
Your Name: [email protected]
Your Email: [email protected]
Friend's Name: [email protected]
Friend's Email: [email protected]
After that I press “send” button and receive the following message on the top of the page:
“Your email about YSI Turntable 2710 has been successfully sent to [email protected].”,
but no email is received (the bulk mail folder is empty).
----------------
----------------
Debug mode is ON:
define('EMAIL_SYSTEM_DEBUG','5');
in filewww.afab-lab.com/store/includes/functions/functions_email.php

Admin/Configuration/E-mail options:
E-Mail Transport Method: SMTPAUTH
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password mypassword
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 465

I go to the following page:
http://www.afab-lab.com/store/index....oducts_id=1629
press “tell a friend about us” button, and fill the fields:
Your Name: [email protected]
Your Email: [email protected]
Friend's Name: [email protected]
Friend's Email: [email protected]
After that I press “send” button and receive the following message on the top of the page:

SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 465: Connection refused (111) SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 465: Connection refused (111)
Warning: Cannot modify header information - headers already sent by (output started at /home/content/43/9041943/html/store/includes/classes/class.smtp.php:123) in/home/content/43/9041943/html/store/includes/functions/functions_general.php on line 44

No email is received (the bulk mail folder is empty).
----------------
----------------
Change port to 25.

Debug mode is ON:
define('EMAIL_SYSTEM_DEBUG','5');
in filewww.afab-lab.com/store/includes/functions/functions_email.php

Admin/Configuration/E-mail options:
E-Mail Transport Method: SMTPAUTH
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password mypassword
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 25

I go to the following page:
http://www.afab-lab.com/store/index....oducts_id=1629
press “tell a friend about us” button, and fill the fields:
Your Name: [email protected]
Your Email: [email protected]
Friend's Name: [email protected]
Friend's Email: [email protected]
After that I press “send” button and receive the following message on the top of the page:

SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 25: Connection refused (111) SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 25: Connection refused (111)
Warning: Cannot modify header information - headers already sent by (output started at /home/content/43/9041943/html/store/includes/classes/class.smtp.php:123) in/home/content/43/9041943/html/store/includes/functions/functions_general.php on line 44

No email is received (the bulk mail folder is empty).
----------------
----------------
Change E-Mail Transport Method from SMTPAUTH to SMTP

Debug mode is ON:
define('EMAIL_SYSTEM_DEBUG','5');
in filewww.afab-lab.com/store/includes/functions/functions_email.php

Admin/Configuration/E-mail options:
E-Mail Transport Method: SMTP
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password mypassword
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 25

I go to the following page:
http://www.afab-lab.com/store/index....oducts_id=1629
press “tell a friend about us” button, and fill the fields:
Your Name: [email protected]
Your Email: [email protected]
Friend's Name: [email protected]
Friend's Email: [email protected]
After that I press “send” button and receive the following message on the top of the page:

SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 25: Connection refused (111) SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 25: Connection refused (111)
Warning: Cannot modify header information - headers already sent by (output started at /home/content/43/9041943/html/store/includes/classes/class.smtp.php:123) in/home/content/43/9041943/html/store/includes/functions/functions_general.php on line 44

No email is received (the bulk mail folder is empty).
----------------

----------------
Change port to 465..

Debug mode is ON:
define('EMAIL_SYSTEM_DEBUG','5');
in filewww.afab-lab.com/store/includes/functions/functions_email.php

Admin/Configuration/E-mail options:
E-Mail Transport Method: SMTP
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password mypassword
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 465

I go to the following page:
http://www.afab-lab.com/store/index....oducts_id=1629
press “tell a friend about us” button, and fill the fields:
Your Name: [email protected]
Your Email: [email protected]
Friend's Name: [email protected]
Friend's Email: [email protected]
After that I press “send” button and receive the following message on the top of the page:

SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 465: Connection refused (111) SMTP -> ERROR: Failed to connect to server smtpout.secureserver.net 465: Connection refused (111)
Warning: Cannot modify header information - headers already sent by (output started at /home/content/43/9041943/html/store/includes/classes/class.smtp.php:123) in/home/content/43/9041943/html/store/includes/functions/functions_general.php on line 44

No email is received (the bulk mail folder is empty).
----------------

There is link to GoDaddy forum regarding the similar error:
http://support.godaddy.com/groups/em..._split_value=3
Unfortunately, that is not about Zen Cart, and my experience is not enough to understand that PHP language:-)

I would appreciate any suggestion from gurus.

Thank you.

[kobra]

SMTP Email Account Mailbox [email protected]

press “tell a friend about us” button, and fill the fields:
Your Name: [email protected]
Your Email: [email protected]
Friend's Name: [email protected]
Friend's Email: [email protected]

[email protected] if all of these are the same you could be creating a "loop" where the from and to are the same address

If you have outlook or outlook express or another local email client try setting your email account up in it
When you are successful
Then use the same settings in ZenCart

[DrByte]

Unfortunately, that is not about Zen Cart

Right. This is a problem in your hosting account. Log a support ticket with GoDaddy and get them to fix the problem.
They'll probably tell you to switch back to using "mail()", which in Zen Cart is the same as using the "PHP" transport mode. So do that for them. But then they'll have to assist in the process of tracing the email activity to see what's broken.

[rep6400]

[email protected] if all of these are the same you could be creating a "loop" where the from and to are the same address

I think that this page work like that:

I press "Send"
Zen Cart contacts outgoing GoDaddy email server and request sending email to "[email protected]"
GoDaddy email server receives the request, and sends email to "[email protected]" from "[email protected]".
Go Daddy receives email sent in the previous step.
End of story.

Actually, I do not see a loop here. Am I missing anything?

Thank you.

[rep6400]

If you have outlook or outlook express or another local email client try setting your email account up in it
When you are successful
Then use the same settings in ZenCart

I try to avoid any additional programms that could interfere with Zen Card emails, so I use https://email18.secureserver.net/webmail.php web mail for that reason.
The web mail settings are below:

Are there anything wrong with the settings?

Thanks.

[rep6400]

Right. This is a problem in your hosting account. Log a support ticket with GoDaddy and get them to fix the problem.
They'll probably tell you to switch back to using "mail()", which in Zen Cart is the same as using the "PHP" transport mode. So do that for them. But then they'll have to assist in the process of tracing the email activity to see what's broken.

I was almost sure that the problem is with GoDaddy. Now I am sure:-)

I appreciate your kind help, gentlemen!

best.

Ilya

[rep6400]

Response to GoDaddy 26 Mar 2013

Thank you for your response.

Go Daddy Support
3/20/2013
1:02 am

Thank you for your response.

> Dear Ilya,
> Thank you for contacting Online Support. We understand you are inquiring about an issue with your websites email sending ability. Upon reviewing the account we find that there has been successful sent emails within the last 24 hours.
> If you do have an option to manage how zen cart sends emails, you may need to ensure the program is using the correct sending email relay server.
> If you use the mail() function in your PHP, you do not need to specify an outgoing mail server. If you are using some other method besides mail() in your PHP code, userelay-hosting.secureserver.net for your relay server.

NOTE: A maximum of 1000 emails per day are allowed through our relay servers.


Please let us know if we can assist you in any other way.

Sincerely,
Brian P.
Online Support

Douglas Bane
3/19/2013
2:55 pm
Name : Ilya Lyakhov
Domain Name : www.afab-lab.com
ShopperID : 50501897
Phone : 3016935046
Shopper Validated : Yes
Browser : Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.172 Safari/537.22
Issue :
Hello,

I experienced another problem with sending emails.
Several month ago our Zen Cart store http://www.afab-lab.com/store/index.php
was able to send email when new users register their accounts, purchase products, etc. but recently we have found that Zen Card can not send any emails. That sounds strange because we did not change email settings in Zen Cart.

I opened a discussion at Zen Cart Forum http://www.zen-cart.com/showthread.p...-Email-Problem where I described what I did and what the result was. The forum experts made a conclusion that the problem is with GoDaddy email hosting settings. I did not change the settings, actually, I even do not know how to do it.

Could you please review the forum link? I would appreciate your advice.

Thank you.

Ilya



Go Daddy Support 3/20/2013 1:02 am
Dear Ilya,

Thank you for contacting Online Support. We understand you are inquiring about an issue with your websites email sending ability. Upon reviewing the account we find that there has been successful sent emails within the last 24 hours. If you do have an option to manage how zen cart sends emails, you may need to ensure the program is using the correct sending email relay server.

If you use the mail() function in your PHP, you do not need to specify an outgoing mail server. If you are using some other method besides mail() in your PHP code, userelay-hosting.secureserver.net for your relay server.

NOTE: A maximum of 1000 emails per day are allowed through our relay servers.


Please let us know if we can assist you in any other way.

Sincerely,
Brian P.
Online Support
Douglas Bane
3/19/2013
2:55 pm
Name : Ilya Lyakhov
Domain Name : www.afab-lab.com
ShopperID : 50501897
Phone : 3016935046
Shopper Validated : Yes
Browser : Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.172 Safari/537.22
Issue :
Hello,

I experienced another problem with sending emails.
Several month ago our Zen Cart store http://www.afab-lab.com/store/index.php
was able to send email when new users register their accounts, purchase products, etc. but recently we have found that Zen Card can not send any emails. That sounds strange because we did not change email settings in Zen Cart.

I opened a discussion at Zen Cart Forum http://www.zen-cart.com/showthread.p...-Email-Problem where I described what I did and what the result was. The forum experts made a conclusion that the problem is with GoDaddy email hosting settings. I did not change the settings, actually, I even do not know how to do it.

Could you please review the forum link? I would appreciate your advice.

Thank you.

Ilya


Thank you for your response. Unfortunately, the response is not relevant because the reviewer did not read my Posts in Zeh Cart Forum, where I listed on my multiple data.

Did you have a chance to follow my link http://www.zen-cart.com/showthread.p...-Email-Problem ?

My server is not functional and the customers are not able to place orderes.

Could you please assign this Ticket HIGHEST priority and solve it ASAB???

I appreciate your help.

Ilya

--------------------------

Dear colleagues, would you please give me an advice or an direction to move?

This sounds like GoDaddy is pretty lazy, not professional, and even not customer friendly.

Thank you.

[DrByte]

Sigh. Sounds like they don't really want to dig in and find out what's wrong. You might need to get on the phone with their supervisor.

Get someone who's not going to just copy-and-paste the same canned response as the last guy did.

[DrByte]

You might find this tool helpful: http://www.zen-cart.com/downloads.php?do=file&id=1644

[rep6400]

You might find this tool helpful: http://www.zen-cart.com/downloads.php?do=file&id=1644

Thank you, great module.
I will try it after I clarify the email problem with GoDaddy.