Email Problem

[DrByte]

Unfortunately, that is not about Zen Cart

Right. This is a problem in your hosting account. Log a support ticket with GoDaddy and get them to fix the problem.
They'll probably tell you to switch back to using "mail()", which in Zen Cart is the same as using the "PHP" transport mode. So do that for them. But then they'll have to assist in the process of tracing the email activity to see what's broken.

[rep6400]

Right. This is a problem in your hosting account. Log a support ticket with GoDaddy and get them to fix the problem.
They'll probably tell you to switch back to using "mail()", which in Zen Cart is the same as using the "PHP" transport mode. So do that for them. But then they'll have to assist in the process of tracing the email activity to see what's broken.

I was almost sure that the problem is with GoDaddy. Now I am sure:-)

I appreciate your kind help, gentlemen!

best.

Ilya

[rep6400]

Response to GoDaddy 26 Mar 2013

Thank you for your response.

Go Daddy Support
3/20/2013
1:02 am

Thank you for your response.

> Dear Ilya,
> Thank you for contacting Online Support. We understand you are inquiring about an issue with your websites email sending ability. Upon reviewing the account we find that there has been successful sent emails within the last 24 hours.
> If you do have an option to manage how zen cart sends emails, you may need to ensure the program is using the correct sending email relay server.
> If you use the mail() function in your PHP, you do not need to specify an outgoing mail server. If you are using some other method besides mail() in your PHP code, userelay-hosting.secureserver.net for your relay server.

NOTE: A maximum of 1000 emails per day are allowed through our relay servers.


Please let us know if we can assist you in any other way.

Sincerely,
Brian P.
Online Support

Douglas Bane
3/19/2013
2:55 pm
Name : Ilya Lyakhov
Domain Name : www.afab-lab.com
ShopperID : 50501897
Phone : 3016935046
Shopper Validated : Yes
Browser : Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.172 Safari/537.22
Issue :
Hello,

I experienced another problem with sending emails.
Several month ago our Zen Cart store http://www.afab-lab.com/store/index.php
was able to send email when new users register their accounts, purchase products, etc. but recently we have found that Zen Card can not send any emails. That sounds strange because we did not change email settings in Zen Cart.

I opened a discussion at Zen Cart Forum http://www.zen-cart.com/showthread.p...-Email-Problem where I described what I did and what the result was. The forum experts made a conclusion that the problem is with GoDaddy email hosting settings. I did not change the settings, actually, I even do not know how to do it.

Could you please review the forum link? I would appreciate your advice.

Thank you.

Ilya



Go Daddy Support 3/20/2013 1:02 am
Dear Ilya,

Thank you for contacting Online Support. We understand you are inquiring about an issue with your websites email sending ability. Upon reviewing the account we find that there has been successful sent emails within the last 24 hours. If you do have an option to manage how zen cart sends emails, you may need to ensure the program is using the correct sending email relay server.

If you use the mail() function in your PHP, you do not need to specify an outgoing mail server. If you are using some other method besides mail() in your PHP code, userelay-hosting.secureserver.net for your relay server.

NOTE: A maximum of 1000 emails per day are allowed through our relay servers.


Please let us know if we can assist you in any other way.

Sincerely,
Brian P.
Online Support
Douglas Bane
3/19/2013
2:55 pm
Name : Ilya Lyakhov
Domain Name : www.afab-lab.com
ShopperID : 50501897
Phone : 3016935046
Shopper Validated : Yes
Browser : Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.172 Safari/537.22
Issue :
Hello,

I experienced another problem with sending emails.
Several month ago our Zen Cart store http://www.afab-lab.com/store/index.php
was able to send email when new users register their accounts, purchase products, etc. but recently we have found that Zen Card can not send any emails. That sounds strange because we did not change email settings in Zen Cart.

I opened a discussion at Zen Cart Forum http://www.zen-cart.com/showthread.p...-Email-Problem where I described what I did and what the result was. The forum experts made a conclusion that the problem is with GoDaddy email hosting settings. I did not change the settings, actually, I even do not know how to do it.

Could you please review the forum link? I would appreciate your advice.

Thank you.

Ilya


Thank you for your response. Unfortunately, the response is not relevant because the reviewer did not read my Posts in Zeh Cart Forum, where I listed on my multiple data.

Did you have a chance to follow my link http://www.zen-cart.com/showthread.p...-Email-Problem ?

My server is not functional and the customers are not able to place orderes.

Could you please assign this Ticket HIGHEST priority and solve it ASAB???

I appreciate your help.

Ilya

--------------------------

Dear colleagues, would you please give me an advice or an direction to move?

This sounds like GoDaddy is pretty lazy, not professional, and even not customer friendly.

Thank you.

[DrByte]

Sigh. Sounds like they don't really want to dig in and find out what's wrong. You might need to get on the phone with their supervisor.

Get someone who's not going to just copy-and-paste the same canned response as the last guy did.

[DrByte]

You might find this tool helpful: http://www.zen-cart.com/downloads.php?do=file&id=1644

[rep6400]

You might find this tool helpful: http://www.zen-cart.com/downloads.php?do=file&id=1644

Thank you, great module.
I will try it after I clarify the email problem with GoDaddy.

[rep6400]

Below is the response from GoDaddy support.
The GoDaddy specialists confirmed the fact that I have problems sending emails!
"It would appear that you are experiencing issues with sending email messages from your application."

------------------------------

Go Daddy Support
3/26/2013
4:24 pm
Dear Ilya,

Thank you for contacting Online Support.

It would appear that you are experiencing issues with sending email messages from your application. If you use the mail() function in your PHP, you do not need to specify an outgoing mail server. If you are using some other method besides mail() in your PHP code, use relay-hosting.secureserver.net for your relay server.
NOTE: A maximum of 1000 emails per day are allowed through our relay servers.

Please let us know if we can assist you in any other way.

Sincerely,

Dan O.
Online Support Technician


Ilya
3/26/2013
9:30 am
Thank you for your response. Unfortunately, the response is not relevant because the reviewer did not read my Posts in Zeh Cart Forum, where I listed on my multiple data.

Did you have a chance to follow my link http://www.zen-cart.com/showthread.p...-Email-Problem ?

My server is not functional and the customers are not able to place orderes.

Could you please assign this Ticket HIGHEST priority and solve it ASAP???

I appreciate your help.

Ilya

[rep6400]

You might find this tool helpful: http://www.zen-cart.com/downloads.php?do=file&id=1644

A minute ago I have realized that this is your plugin. I appreciate you kind help!
I am going to install it right now and let you know what happens.

Thank you

Ilya

[rep6400]

You might find this tool helpful: http://www.zen-cart.com/downloads.php?do=file&id=1644

Thank you again for this tool - this is an excellent one for debugging email problems.

I got the following message:

SMTP -> get_lines(): $str is "250 Gfs31l01C1CjoK401:4GH:Message dropped for spam or virus content

That is known issue for GoDaddy that is still not solved. GoDaddy's customers experiencing the same problem do not recommend contacting GoDaddy support since it's useless.

My experience contacting GoDaddy through the ticketing system is negative, so I'm thinking about migration my Drupal, Zen Cart, emails and databases to another host. Actually, it's known that GoDaddy is a disaster for Drupal.

[DrByte]

Message dropped for spam or virus content

If you report this information to GoDaddy, they should be able to fix it. I'm 99% certain that it's a result of a misconfiguration on their servers (ie: they've not authorized your particular server to use their relay-mail email server, hence your messages are getting rejected as spam).

Meanwhile, if you're looking for other hosting options, see the "Services" link at the top of this page.