Limit $ Amount Of Order For New Customers...

[Coins2012]

Hi All,

Is there a module or a way to limit new customer's purchases to a certain dollar value, for a brand new customer that has no history we like to set their maximum order amount to say $500.00?

I know there is a module that sets limits to customers but I like to setup a limit on customer's initial order.

Any help would be appreciated,

Thank you

[schoolboy]

I suppose you could play with:
http://www.zen-cart.com/downloads.php?do=file&id=882
... and see if there is a way to limit the customer's purchase if their purchase history (order history) is less than "1".

You have the "catch-22" situation of not knowing the order history until they login, so if a new shopper starts to fill a basket BEFORE registering, and they fill it to over $500, then they are not going to be very pleased when they try to register and checkout to be told that they are trying to spend TOO MUCH and they will have to REMOVE items from their cart.

You will probably lose 99% of new customers who fall foul of this. And they will never return to your shop.

Unless there are really sound reasons for restricting a person's cart total, it is NOT a good idea.

That sounds hypocritical, as my module is designed to do just that - but I needed it because a client of mine had their card processing company place a limit on the permitted transactional value per order (which was £5000). The site was VERY CLEAR about this to all customers.

[Coins2012]

Lately, We have been getting fraudulent credit card charges and all of them are from new customers with one time purchases, most of them are over $2000. Most of our legit buyers place small orders first before placing larger orders, We are in the coin business and we rarely see a new customer place an order over $2000 in one shot. We have lot of repeat customers and they are very happy with our service, We already have filters from our merchant processor where I could limit order amount during authorization process but then I run into a situation where our repeat customers get upset like you mentioned.

I am not sure how to handle this other than limiting 1st time buyers to a certain amount and perhaps displaying a message during checkout or in the shopping cart.

thank you

I suppose you could play with:
http://www.zen-cart.com/downloads.php?do=file&id=882
... and see if there is a way to limit the customer's purchase if their purchase history (order history) is less than "1".

You have the "catch-22" situation of not knowing the order history until they login, so if a new shopper starts to fill a basket BEFORE registering, and they fill it to over $500, then they are not going to be very pleased when they try to register and checkout to be told that they are trying to spend TOO MUCH and they will have to REMOVE items from their cart.

You will probably lose 99% of new customers who fall foul of this. And they will never return to your shop.

Unless there are really sound reasons for restricting a person's cart total, it is NOT a good idea.

That sounds hypocritical, as my module is designed to do just that - but I needed it because a client of mine had their card processing company place a limit on the permitted transactional value per order (which was £5000). The site was VERY CLEAR about this to all customers.

[schoolboy]

I am not sure how to handle this other than limiting 1st time buyers to a certain amount and perhaps displaying a message during checkout or in the shopping cart.

Regardless of HOW people pay you, the fact is that you do not dispatch goods UNLESS/UNTIL you are 100% satisfied that the payment is legitimate and complete.

I would suggest you call your card processing company for any transaction you do not trust, and ask them to give assurance that the card being used is valid, and not being used fraudulently.

Additionally, your products (coins / valuables) should never be shipped to an address other than the customer's BILLING address, and should always be "signed for" receipt.

Put the above into your Terms & Conditions, and Shipping & Returns policy