I would recommend starting over with the upgrade, not using the hosting companies "script", and following the procedures listed in the Zen Cart documentation. There are a number of things which need to happen for an "upgrade" to be successful and using the upgrade process supplied by the developers of Zen Cart usually works best (and is the least painful).
Yes you can probably temporarily rename the admin back to "/admin"... As this will let Zen Cart use your existing configure.php files. But I would make sure you are operating on a "clone" of the original site instead of the live website... In case anything goes wrong...
If you used a script from the hosting provider to "upgrade", there may be other problems... And it may be faster to just download the distribution from Zen Cart directly and start the upgrade process over... Following the outlined process (and using a different database / location until the upgraded site is ready to go). Alternatively you could try to contact your hosting provider and have them fix things...



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