Customer reported problem about making an account

[DannyVarley]

Hi there,

My store only features the unit kingdom available as a country as we only sell in the UK,

Today I had a customer ring up (who did live in the uk) and said that the website wouldn't let them sign up as it was saying for them to please select a country when they already had. Can anyone give me any ideas what the problem might be?

You can try sign up for yourself at:
https://kitchenwarehouseltd.com/log-in

It should work but please reply if it doesn't let you.

Many thanks,
Danny

[Ajeh]

I tried to create an account ...

I used United Kingdom in the dropdown (note: you do have a blank in the dropdown list) and had no problems with it ...

NOTE: in the My Account when I edit my address it has an ADD COUPON button rather than an UPDATE button ...

[DannyVarley]

I noticed the blank in the address book but there is only one country in the admin. I also checked the database table just incase and there is only united kingdom in there. Do you know why there would be a blank?

Also thanks for letting me know about the wrong button! :)

[Ajeh]

Check your settings in Configuration ... My Store ...

Country
The country my store is located in

and ensure you have set the United Kingdom there ...

[DannyVarley]

It was set as United kingdom, I wonder if its something to do with the Fast and Easy Checkout plugin. Gonna have to look into that support thread

Thanks for your help!