Customer can't login with valid email & password

[LindeeG]

Thanks for your quick response.
[*]What version of PHP and MySQL is your server using? (See Admin->Tools->Server Info)
PHP Version: 5.2.17
MySQL 5.0.96-log
[*]In what ways is your site customized or different from a brand new uncustomized install?
Custom template (purchased) applied (8/2010)
Modified product counts to work with downloadable products (4/2013)
Custom work done to create a new product template (12/2011)
changed internal configurations through the admin options
[*]What plugins/addons have you installed? When? What payment module(s) are you using? Which shipping module(s) are you using?
EasyPopulate (12/2011)
QuickBooks download (2011)
Email Address Exporter (2011)
(Problem was occurring within a month of setting up system in 8/2010)

[*]Any errors recorded in your myDebug-xxxx.log files in your /cache/ folder?
None.

Lindee

[dbltoe]

Still with GoneDaddy? Still getting the occasional 500 error?

[LindeeG]

Still with GoDaddy.Don't see any 500 errors.

Is this a problem with GoDaddy? If so, is there a way around it other than switch? If switch, what are some recommendations?

Lindee

[DrByte]

Is this a problem with GoDaddy?

Highly unlikely.
But if switching is something you want to do, see the "Services" tab at the top of this page.

[LindeeG]

No, I'd prefer not to switch. I just want to correct the problem so people can login without Zen Cart telling them they don't exist.

Lindee

[DrByte]

This login situation is unusual. It doesn't exist in sites installed with fresh ZC code and no alterations, and where the server is properly configured for sessions and cookies.

Some things to check:
- in your /includes/configure.php file, you have an HTTP_SERVER and HTTPS_SERVER value set. If one is using a "www." and the other is not, then you should make sure both are set to whatever your SSL certificate is designed for. So, if your SSL certificate is registered to the "www." version of your domain, then make sure both your HTTP_SERVER and HTTPS_SERVER both have the "www." in them.

- find out what browser your customers are using when this happens, and keep a log
- get them to clear their browser cookies before trying again

- find out all the ways in which your site is different from official original ZC code: http://www.zen-cart.com/wiki/index.p...Obscure_Issues

- upgrade to the latest version, which contains all kinds of fixes and updates to keep up with contemporary browsers and customer behaviors

[LindeeG]

Thanks, Dr. Byte. This will certainly give me something to start on.

Lindee