This is becoming a growing problem for me and I'm losing customers because of it. I've reported this problem before about 2 years ago and got no real answer: http://www.zen-cart.com/showthread.p...-Invalid-Login

Situation: The customer has previously created an account and has been able to login successfully before at least once. However, when they go to login again, the system tells them either their email or password is incorrect. I can verify that they do have an account and the email matches. (Some also report requesting a new password and never getting it but that's not my worry.)

However, when some have inadvertently replied back on the new password email, I can successfully log into their account. Every month I get a dozen or more of these problems and some get quite angry that I am "preventing" them from accessing their products.

What can I do to resolve this issue? Or is it something on their computer that is blocking it? If so, what do I tell them? Some of them are quite sophisticated but most are not.

I've looked at the upgrade process to the current version and frankly it scares me and after spending a week messing with it, I gave up.

Site is: lindeegembroidery.com/shop

TIA for any useful tips.

Lindee