hi dbltoe & picandnix,
thanks for the replies guys here is the site location:
http://www.newzctest.brookwater.co.uk/
I had changed the utf8 to latin1 on both confige files, so did not expect to see the following entries, when i did a quick search for utf8 via the developer tool page, found this:
(on includes/functions/functions-general.php)
Code:
*/
function charsetConvertWinToUtf8($string) {
if (function_exists('iconv')) $string = iconv("Windows-1252", "ISO-8859-1//IGNORE", $string);
$string = htmlentities($string, ENT_QUOTES, 'UTF-8');
return $string;
}
/**
* Convert supplied string to/from entities between charsets, to sanitize data from payment gateway
* @param $string
* @return string
*/
function charsetClean($string) {
if (CHARSET == 'UTF-8') return $string;
if (function_exists('iconv')) $string = iconv("Windows-1252", CHARSET . "//IGNORE", $string);
$string = htmlentities($string, ENT_QUOTES, 'UTF-8');
$string = html_entity_decode($string, ENT_QUOTES, CHARSET);
return $string;
}
is this a red herring? should i change the utf8 to latin1 (is that right btw, latin1 not latin-1?)
thanks in advance, 
ps: should mention it is not all of the files, just a few here & there, but having to check every single file will take forever, (600+ items.....
groan...)