Suddenly getting FEC redirect loops; missing customer info from orders

[irsarahbean]

Hi everyone. I am running Zen-Cart 1.3.9h. It is for an independent study school in which parents order materials for use at home. It worked all last year.
I added some products, added flat rate shipping, added new customers and reopened the shop a few weeks ago. Some people could checkout and others got redirect errors. It seemed to be connected to the customer account rather than the computer, because even trying various browsers and computers did not work for several people.

When I disabled Fast and Easy Checkout (set it to false) everybody was able to use the site again. HOWEVER, most (but not all!) orders that come through now have blank order information: the customer name, customer email address, customer telephone, etc are blank. If I click on Customer Details I can find their details, but they do not appear on our export of orders, on our invoices or packing slips.

Any ideas would be most appreciated!!!

[frank18]

Hi everyone. I am running Zen-Cart 1.3.9h. It is for an independent study school in which parents order materials for use at home. It worked all last year.
I added some products, added flat rate shipping, added new customers and reopened the shop a few weeks ago. Some people could checkout and others got redirect errors. It seemed to be connected to the customer account rather than the computer, because even trying various browsers and computers did not work for several people.

When I disabled Fast and Easy Checkout (set it to false) everybody was able to use the site again. HOWEVER, most (but not all!) orders that come through now have blank order information: the customer name, customer email address, customer telephone, etc are blank. If I click on Customer Details I can find their details, but they do not appear on our export of orders, on our invoices or packing slips.

Any ideas would be most appreciated!!!

You may want to post this in the FEC thread