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Having trouble setting up my Firstdata API module

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23 Jul 2013, 13:54

lish1586

New Zenner

Join Date:: Jul 2013
Posts:: 6
Plugin Contributions:: 0

Having trouble setting up my Firstdata API module

So I have a new module put into my zencart called FirstData/Linkpoint/YourPay API I followed all the directions and hit submit for it to become active and I get an error message of this :

The xyzxyz.pem certificate file cannot be found.

I have called all 3 companies and searched the internet without any luck...so any help would be amazing! Thanks everyone.

23 Jul 2013, 15:44

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Having trouble setting up my Firstdata API module

lish1586:
The xyzxyz.pem certificate file cannot be found.

That means you didn't upload the .pem file you got from FirstData onto your server as described in the setup instructions: http://www.zen-cart.com/content.php?265-how-to-set-up-the-firstdata-global-gateway-api-linkpoint-api-yourpay-api-payment-module

23 Jul 2013, 15:58

lish1586

New Zenner

Join Date:: Jul 2013
Posts:: 6
Plugin Contributions:: 0

Re: Having trouble setting up my Firstdata API module

When I call them they say they don't know what a PEM certf. is... kinda shocking to me really

23 Jul 2013, 17:27

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Having trouble setting up my Firstdata API module

1. What's the URL to the site where you signed up for your merchant account?
2. Which *specific* service did you sign up for with them?

23 Jul 2013, 17:37

lish1586

New Zenner

Join Date:: Jul 2013
Posts:: 6
Plugin Contributions:: 0

Re: Having trouble setting up my Firstdata API module

DrByte:
1. What's the URL to the site where you signed up for your merchant account?
2. Which *specific* service did you sign up for with them?

http://www.flagshipmerchantservices.com/

and im not sure what exact service

23 Jul 2013, 19:18

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Having trouble setting up my Firstdata API module

lish1586:
and im not sure what exact service

So, why are you trying to use the Linkpoint/FirstDataAPI module specifically?

23 Jul 2013, 19:41

lish1586

New Zenner

Join Date:: Jul 2013
Posts:: 6
Plugin Contributions:: 0

Re: Having trouble setting up my Firstdata API module

DrByte:
So, why are you trying to use the Linkpoint/FirstDataAPI module specifically?

Because I was told by Flagship Merchant Services that I had to use authorize.net and firstdata modules at the same time...since firstdata would be replacing paypay ( firstdata had lower rates )

23 Jul 2013, 19:47

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Having trouble setting up my Firstdata API module

The FirstDataAPI service is just ONE of many FirstData services offered. And to use it requires that you have the .pem certificate file provided by them. Since your merchant provider isn't capable of that, you won't be able to use that module.
So, stick with the authnet one instead.

23 Jul 2013, 19:56

lish1586

New Zenner

Join Date:: Jul 2013
Posts:: 6
Plugin Contributions:: 0

Re: Having trouble setting up my Firstdata API module

ok thanks!