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  1. #1
    Join Date
    Sep 2013
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    United States
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    Default Blank page when proceeding to checkout payment

    Hello,

    I noticed my website was showing up with a blank page when proceeding from the checkout shipping to the checkout payments page. So I researched through various forums and found out that blank pages are mainly caused by syntax errors. I'm fairly new to coding, so I thought I'd reach out to see if any of you would know how to resolve this issue.

    - Template: glasgow_neat
    - Software: Dreamweaver
    - Plugins/Add ons: zen_lightbox-v1.6.4_1.5, Stock by attributes, upsv15, USPS v15 Ratev4 2013_0127 R2013_0729_J5
    - Currently using GoDaddy hosting and a GoDaddy SSL certificate
    - Integrated payment: Paypal


    https://gonebeachin.com/index.php?ma...4d11260e5691bf

    On Safari the page is blank and on Chrome the page reads:

    The website encountered an error while retrieving https://gonebeachin.com/index.php?ma...4d11260e5691bf. It may be down for maintenance or configured incorrectly.
    Error code: 500

    I checked my error logs and read this:


    [15-Sep-2013 14:53:18 America/Phoenix] PHP Fatal error: 1064:You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '( DROP UNIQUE KEY type_code (payment_type_code), ADD UNIQUE KEY type_code (payme' at line 1 :: ALTER TABLE zen_so_payment_types ( DROP UNIQUE KEY type_code (payment_type_code), ADD UNIQUE KEY type_code (payment_type_code, language_id); in /home/content/27/11720727/html/includes/classes/db/mysql/query_factory.php on line 120


    Also I noticed when I save pages in my admin that when I save my pages I receive a blank page as well.

    I believe this syntax error below applies to the admin:

    [15-Sep-2013 08:41:44 America/Phoenix] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/content/27/11720727/html/adminurrhtcqq/define_pages_editor.php:121) in /home/content/27/11720727/html/adminurrhtcqq/includes/functions/general.php on line 22

    Do I remove spaces in general.php?

    Everything I do seems to lead to the same result of a blank page. Any help would be much appreciated. Thanks.

  2. #2
    Join Date
    Sep 2013
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    Default Re: Blank page when proceeding to checkout payment

    Define pages editor issue solved. The only issue I still need help with is the checkout payment portion of this post.

  3. #3
    Join Date
    Aug 2005
    Location
    Vic, Oz
    Posts
    1,905
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    5

    Default Re: Blank page when proceeding to checkout payment

    Quote Originally Posted by gonebeachin View Post
    Define pages editor issue solved. The only issue I still need help with is the checkout payment portion of this post.
    And don't forget to change your admin directory's name, now that you have published it to the world.

  4. #4
    Join Date
    Jul 2009
    Posts
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    Default Re: Blank page when proceeding to checkout payment

    I have the same problem with blank page on continue checkout. How did you resolve it?

  5. #5
    Join Date
    Jan 2004
    Posts
    66,443
    Plugin Contributions
    279

    Default Re: Blank page when proceeding to checkout payment

    Quote Originally Posted by Micki711 View Post
    I have the same problem with blank page on continue checkout. How did you resolve it?
    As with ALL blank-pages scenarios: http://www.zen-cart.com/content.php?124-blank-page
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
    Join Date
    Dec 2012
    Location
    Hazel Green, Alabama, United States
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    Default Re: Blank page when proceeding to checkout payment

    This happened to me not long ago. I saw that files were all of the sudden showing up, so I went to my backup folders and compared and deleted the files that showed up and have not had a problem since.

  7. #7
    Join Date
    Jan 2004
    Posts
    66,443
    Plugin Contributions
    279

    Default Re: Blank page when proceeding to checkout payment

    Quote Originally Posted by gonebeachin View Post
    [15-Sep-2013 14:53:18 America/Phoenix] PHP Fatal error: 1064:You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '( DROP UNIQUE KEY type_code (payment_type_code), ADD UNIQUE KEY type_code (payme' at line 1 :: ALTER TABLE zen_so_payment_types ( DROP UNIQUE KEY type_code (payment_type_code), ADD UNIQUE KEY type_code (payment_type_code, language_id); in /home/content/27/11720727/html/includes/classes/db/mysql/query_factory.php on line 120
    There is no "so_payment_types" table in Zen Cart.
    Sounds like something from a Super Orders addon, which you may not have installed properly?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

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