Customers cart not clearing after purchase

[philip937]

I've noticed about 50% of customers carts are not clearing after they make a purchase. I think this may be because they are not redirecting back to the checkout success page after completing payment. PayPal are putting a sign up page for customers that are paying by card.
This is resulting in customers returning to the site, seeing the items are still in their cart and completing checkout and second and sometimes even a third time!

This seems quite recent so I don't know when PayPal added the sign up page. Nor an I totally sure if it is the fact they don't redirect to the checkout success page that the cart doesn't clear, maybe someone could advise?

Using payments standard. Always have done and this problem has only just surfaced. Anyone else experiencing this problem?

Many thanks,

Phil

[kobra]

Switch to PayPal express

[philip937]

So predictable... Lol

That will be my last resort however express has never show line items on my instal 1.5.1 even when no discounts are being applied and I want my customers paypal receipt to show what they bought.

Cab you confirm, is it the fact they are not redirecting back the reason why the cart doesn't clear down? Does it need the success page to load to do this?

Of I use express I take it that it doesn't ??

[stevesh]

So predictable... Lol

Yup, describing the same common problem will usually elicit the same suggested solution.

As I understand it, the issue you're describing results from a failure in communication between Paypal's server and yours. Switching to Express will fix that problem. I'll have to run a test transaction to see if the line item issue is universal.

[philip937]

its not a problem with communication at all. that would be orders not being completed.

My problem is customers not following paypal buttons after making payment by card to manually redirect them back to the site, therefore the order completes but instead they see paypal trying to get them to sign up and probably hit the back button a few times and end up with a full cart in checkout again.

so would express clear the cart without the customer even returning to the checkout sucess page? so if they did hit the back button when they got back the cart would be empty?

[philip937]

Can anyone answer this?

When using Website Payments Standard, Does the customer need to redirect back to checkout_sucess.php in order for their shopping cart to be cleared????????

[kobra]

Can't confirm this - as I have not encountered this at this time

[kobra]

So unless express will clear that shopping cart regardless of the route they take back to my site it will not solve my problem

Why don't you get off the pot and try it??

[philip937]

Why don't you get off the pot and try it??

get off the pot? are you suggesting I am a drug user?

I am trying to get as much information as possible before I try anything as I process hundreds of orders fine. the clearing of the cart is just a confusion for the customer. I would have thought if everyone else seems to use express that someone should be able to tell me if the customers cart is cleared without the need for returning back to the site via the checkout_process page. if they still need to for this to happen then switching to express will have ZERO benefit to me other than disrupting a busy live website.