Hello,

My customer reported to me that some people are having trouble checking out with her store www.theribbondiva.com. It doesn't happen all the time, but some people get directed to a black page with "jumbled words" on the screen. Her customer also sent her the following message: "The message I received when I went thru the cc process stated that your server had "gone away"." When she hit the back button, the order went thru, and it actually went thru twice (could have gone thru when she received the "gone away" message.)

When my client tried to update a product, she received this error: 2006 MySQL server has gone away.

My customer is also not receiving all the emails when people place orders. Has anyone heard of an error like this before? I tried searching online but haven't come up with anything. I'm new to zencart and don't know it as well as the other ecommerce software my company uses. Any help would be much appreciated, thank you!