Yes; I have. You have to go through several people before you can get to someone who has any experience with shopping carts at all. Once I got to that guy, he basically said, Zencart wrote the code for the FedEx module and they apparently didn't add the Clearance/Entry Fee which he said was $15.00. It was $28.48 on this $139.00 purchase, so it's pretty significant. If I knew it was a set amount, I could add it to the module. But since it seems to be variable, I have no idea how to deal with it. My thoughts now are to quit offering international shipping. That would save me money in the long run. I could put in the cart somewhere that if they want to ship to another country, call us and not offer it on Zencart at all. Thanks to governments everywhere, this stuff is beyond confusing for everyone.