FedEx Web Services not working for Canadian addresses

[jeking]

Anyone else seeing this problem? We're using the current 1.6.7 version of the module. Zen Cart 1.5.5e. This was working but the problem began several days ago.

Zen Log says:
PHP Warning: key() expects parameter 1 to be array, null given in /home/shipwrec/public_html/includes/modules/shipping/fedexwebservices.php on line 708

FedEx response log is:
[2017-09-06 08:49:33] stdClass::__set_state(array(
'HighestSeverity' => 'WARNING',
'Notifications' =>
array (
0 =>
stdClass::__set_state(array(
'Severity' => 'WARNING',
'Source' => 'crs',
'Code' => '556',
'Message' => 'There are no valid services available. ',
'LocalizedMessage' => 'There are no valid services available. ',
)),
1 =>
stdClass::__set_state(array(
'Severity' => 'NOTE',
'Source' => 'crs',
'Code' => '820',
'Message' => 'The destination state/province code has been changed. ',
'LocalizedMessage' => 'The destination state/province code has been changed. ',
)),
),
'TransactionDetail' =>
stdClass::__set_state(array(
'CustomerTransactionId' => ' *** Rate Request v10 using PHP ***',
)),
'Version' =>
stdClass::__set_state(array(
'ServiceId' => 'crs',
'Major' => 10,
'Intermediate' => 0,
'Minor' => 0,
)),
))

I don't know why no services are available. Client has spoken with FedEx and the account is fine.

[carlwhat]

what is the address they are shipping TO?

the fedex error is:

The destination state/province code has been changed.

fedEx is probably checking the valid canadian province abbreviations. the canadian zip code must also match to the province.

see:

https://en.wikipedia.org/wiki/Canadi...nd_territories

good luck.

[jeking]

what is the address they are shipping TO?

280 ROAD 13 E
Tiny, L9M0M9
ON, Canada

and I've tried others. I can't get any Canadian address to return rates. US addresses are fine.

The log shows the address is being sent:
'Recipient' =>
array (
'Address' =>
array (
'StreetLines' =>
array (
0 => '280 ROAD 13 E',
1 => '',
),
'City' => 'Tiny',
'PostalCode' => 'L9M0M9',
'CountryCode' => 'CA',
'Residential' => true,
),
'StateOrProvinceCode' => 'ON',
),

[carlwhat]

you need to give FedEx web services a call.

an outside shot would be to include a space in the canadian postal code. the proper code format would be:

L9M 0M9

that would be pretty lame if that worked. but i have seen worse with fedex.

fedEx's webservices api group is pretty good, but you would need to be able to provide the complete send transaction...

there also seems to be a ZC problem with the parsing of the return string as indicated by:

PHP Warning: key() expects parameter 1 to be array, null given in /home/shipwrec/public_html/includes/modules/shipping/fedexwebservices.php on line 708

an error with rating should not give a ZC log, IMHO. but i think the more important thing is getting a return rate from fedEx.

good luck.

[jeking]

an outside shot would be to include a space in the canadian postal code. the proper code format would be:

L9M 0M9

that would be pretty lame if that worked. but i have seen worse with fedex.

Yep, I tried that. I wish is it that simple though. I have reached out to FedEx. Thanks for trying to help.

[carlwhat]

jim,
did you get it figured out? now i'm curious....

thanks.

[carlwhat]

that would be pretty lame if that worked. but i have seen worse with fedex.

disable insurance by setting the value to 1 million. wow. i think that's pretty lame that fedex would not have included that info in the return message...

more importantly, i'm glad someone got this figured out!!

best.