It is not safe to rely on the system's timezone settings. You are *required* to use t

**lauragibbons116** · 25 Jan 2014, 12:22 AM

There are only 3 files in the /logs directory (I deleted the previous ones earlier in the day): index.html, index.php, and .htaccess. I double checked and I definitely have debug mode/logs on

**Ajeh** · 25 Jan 2014, 12:27 AM

Check that you edited the USPS shipping module in your Zen Cart Admin and set the Debug to Logs ...

Then, go to the checkout_shipping page on your store ...

Next, in your FTP program, make sure to refresh the directory:
/logs

to see the newest logs that are created ...

And see if you now have a USPS shipping log that looks like:
SHIP_usps_Debug_xxxsomething_here_xxx.log

**Ajeh** · 25 Jan 2014, 12:28 AM

Originally Posted by lauragibbons116

There are only 3 files in the /logs directory (I deleted the previous ones earlier in the day): index.html, index.php, and .htaccess

NOTE: These three files should ALWAYS be in the directory:
/logs

and you should put them back in there ...

**lauragibbons116** · 25 Jan 2014, 12:36 AM

I refreshed the file from Filezilla, then went to shipping/checkout. Still no log files, but I continue to get the error message.

**Ajeh** · 25 Jan 2014, 12:37 AM

Can you check that the directory:
/logs

is writable? This is usually 777 or 755 ...

**lauragibbons116** · 25 Jan 2014, 12:39 AM

Set to 755

**lauragibbons116** · 25 Jan 2014, 12:40 AM

It is set to 755

**Ajeh** · 25 Jan 2014, 12:43 AM

Have you an URL to the Product that you are testing your checkout with?

**lauragibbons116** · 25 Jan 2014, 12:53 AM

Originally Posted by Ajeh

Have you an URL to the Product that you are testing your checkout with?

I'm trying to check out with a shopping cart full. Should I clear the cart and try to check out with one?

**Ajeh** · 25 Jan 2014, 12:39 AM

Also, what is the Product Weight that you are testing?

And, what are your settings in the Configuration ... Shipping/Packaging ...

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