SMTP Error: Could not connect to SMTP host.

[brandi_jo]

I get this error when trying to send an email with zencart. I am using Zoho to host my email. I have set the following in zc.
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password *********** Info
SMTP Email Mail Host smtp.zoho.com Info
SMTP Email Mail Server Port 587 Info


can anyone here help me or do I need to get with Zoho to figure this out.

Thanks for the help,
Brandi

[frank18]

I get this error when trying to send an email with zencart. I am using Zoho to host my email. I have set the following in zc.
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password *********** Info
SMTP Email Mail Host smtp.zoho.com Info
SMTP Email Mail Server Port 587 Info


can anyone here help me or do I need to get with Zoho to figure this out.

Thanks for the help,
Brandi

I am not familiar with Zoho at all but I think it would be a matter of establishing how your server, Zoho and ZC interact with each other. The Zoho documentation should give you a clue.

[RodG]

I get this error when trying to send an email with zencart. I am using Zoho to host my email. I have set the following in zc.
SMTP Email Mail Server Port 587

From:
http://email.about.com/od/Zoho-Mail/...p-Settings.htm
http://www.zoho.com/mail/help/faq/imap-access1.html

• Zoho Mail SMTP port: 465

Cheers
RodG

[brandi_jo]

From:
http://email.about.com/od/Zoho-Mail/...p-Settings.htm
http://www.zoho.com/mail/help/faq/imap-access1.html

• Zoho Mail SMTP port: 465

Cheers
RodG

I appreciate the links and the help, but I have tried that. I have tried 25, 465, and 587. I have also tried smtp.zoho.com and ssl://smtp.zoho.com. Neither of which works. Also, where can I set ssl to true in zc?

[RodG]

I appreciate the links and the help, but I have tried that. I have tried 25, 465, and 587.

This isn't a guessing game. Only one port will be the correct one, and that will be the one documented by Zoho. (465)

I have also tried smtp.zoho.com and ssl://smtp.zoho.com.

This isn't a guessing game. Only one host will be the correct one, and that will be the one documented by Zoho. (smtp.zoho.com)

Neither of which works.

If you are using the specified details of smtp.zoho.com and port 465 and it doesn't work the problem must be elswhere. Possibilities include
Invalid username
Invalid password
Incorrect transport method (you need to use SMTP or SMTPAUTH (probably the latter)
The account hasn't been correctly set up on the zoho servers.

Also, where can I set ssl to true in zc?

This is set in the configuration.php files. However, this is a different matter entirely. It will have no effect on your mail problem (the port number itself defines that the SSL protocol is being used).

If after setting smtp.zoho.com, port 465, SMTPAUTH, with a correct username/password you still have problems then the following link will take you to a page with some debugging tips.
http://www.zen-cart.com/wiki/index.p...Email_Problems

Again, this is not a guessing game. Trying anything other than smtp.zoho.com 465 will be an exersize in futility. These are specified constants defined by the zoho.com administrators.

Cheers
RodG

[brandi_jo]

Thanks for the insight. I understand that this is not a guessing game but when the email didn't work, I tried other combinations just to be sure. Zoho account is set up and correct, can send and receive emails there. All slots in zc are plugged in correctly and still nothing. I will try the link provided and see what else I can do.

Again, Thanks for the help
Brandi

[brandi_jo]

ok, so Zoho mail has finally got back with me and told me that I need to set the ssl to on for email. How would I go about doing this.

Thanks, Brandi