Good afternoon,

I had a customer contact me with a problem. He was having trouble opening the item's page and I what I found online was saying to turn off the gzip compression, so I did. He then was able to get the item's page, but unable to add to cart. When he tried to add to cart he was getting:

Content Encoding Error (content_encoding_error)

Server response could not be decoded using encoding type returned by server.
This is typically caused by a Web Site presenting a content encoding header of one type, and then encoding the data differently.
After speaking with him on the phone, I asked for him to delete IE history/cookies/etc and refresh the page. It then was taking him to the customer login page, but he doesn't have an account yet so he clicked on sign up, but it just took him back to the login page. He then clicked on the "Home" link and tried again with the same results. I emailed him a link directly to the item and same thing all over again.

Any suggestions?