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  1. #1
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    Default UPS International shipping rates incorrect

    I have noticed that all my UPS international shipping rates (Worldwide Expedited and Worldwide Express) are incorrect.

    An example: zencart charged my customer $133.53 for a UPS Worldwide Expedited shipment but the actual cost I was charged by UPS was $179.10.

    I have the latest UPS module installed:
    http://www.zen-cart.com/downloads.php?do=file&id=1293

    Domestic shipping rates seems to be calculated correctly; only international rates are incorrect (always less that the actual cost).

    What can I do to correct this?

  2. #2
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    Default Re: UPS International shipping rates incorrect

    Do you have the settings in your Configuration ... Shipping/Packaging ... that you could post?

    And in the Modules ... Shipping ... on the UPS shipping module, what are the settings that you see in the right hand panel?

    How about some test examples of your prices vs UPS by providing the:
    Ship From
    Ship To
    Order Amount
    Weight

    and if you are adding extra settings on the UPS site could you post those as well?
    Linda McGrath
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  3. #3
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    Default Re: UPS International shipping rates incorrect

    Here are my Shipping/Packaging settings:
    Click image for larger version. 

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    and my UPS shipping module settings:
    Click image for larger version. 

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ID:	13837

    An example:
    shipping from: Arizona, 86336, USA
    to: COUVA, TRINIDAD & TOBAGO
    Amount: $190
    Weight: 6lbs

    Zencart charged: $133.53
    UPS website charge: $188.09
    I always Shipstation which charged: $179,10

    Let me know if you need any other information.

  4. #4
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    Default Re: UPS International shipping rates incorrect

    Im wondering if Im the only one having this problem?

  5. #5
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    Default Re: UPS International shipping rates incorrect

    I am getting:
    Shipping quotes are based on the address information you selected:
    Trinidad and Tobago
    United Parcel Service (1 x 6.00lbs) (Worldwide Saver) $160.56
    United Parcel Service (1 x 6.00lbs) (Worldwide Expedited) $149.84


    On the UPS site I am getting:
    UPS Worldwide Saver Latest Pickup Time:
    2:30 P.M. Thursday
    March 6, 2014
    Schedule by :
    1:30 P.M.
    Delivered By:
    By End of Day Monday
    March 10, 2014
    162.26 USD * Billable Weight: 6.0 lbs.
    UPS Worldwide ExpeditedSM Latest Pickup Time:
    2:30 P.M. Thursday
    March 6, 2014
    Schedule by :
    1:30 P.M.
    Delivered By:
    By End of Day Wednesday
    March 12, 2014
    151.54 USD * Billable Weight: 6.0 lbs.



    What are all the settings on the UPS site when you do the Calculate Time and Cost?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

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  6. #6
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    Default Re: UPS International shipping rates incorrect

    Very strange, now I get different amounts even I use same settings as last time. I have only entered:

    Ship To:
    COUVA, TRINIDAD & TOBAGO
    Residential
    Ship From:
    SEDONA, 86336 UNITED STATES
    Residential
    Shipment Date:
    Thursday, March 6, 2014
    Customs Value:
    190 USD
    Packaging: My Packaging
    Package Weight: Pallet Weight: 6 lbs.
    Total Shipment Weight: 6 lbs.
    Drop-off / Pickup?
    I will pay shipping charges and ship my package at a retail location such as The UPS Store® or UPS Customer Center

    No other settings. I also attached a screenshot of the settings here. Click image for larger version. 

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ID:	13869

    However even I get differents amounts this time, UPS still charge more than Zencart:
    Zencart: $133.53 (Worldwide Expedited).
    UPS website: $148.84 (Worldwide Expedited).

  7. #7
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    Default Re: UPS International shipping rates incorrect

    I am assuming you are using the UPS for:
    http://www.zen-cart.com/downloads.php?do=file&id=1293
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  8. #8
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    Default Re: UPS International shipping rates incorrect

    Yes, that's the one Im using.

 

 

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