store suddenly stoped taking orders

[NeilMcdavid]

every order we got on our website over the past few weeks was not processed, zencart rejected them or just stopped working im not sure but we cant posses orders anymore. Zencart worked great for the past few years but all of a sudden it stopped working
we get our service form godaddy they told us there was something wrong with zencart and to try to contact someone on this forum

Thanks for reading my post!
Hope to hear something soon we are loosing $ with our site not functioning

[lat9]

Any debug-log files in your store's /cache directory?

[NeilMcdavid]

authorize.net able to capture order but zencart shows it as a member insted of a order we are unable to see invoice or order

[NeilMcdavid]

There probably is but i don't know where they are or how to access them. Our store is on a godaddy server some where and i didn't see any thing like that on the page to configure my store

[lat9]

You need to look at your store's file-system either via GoDaddy's cPanel or using an FTP (File Transfer Protocol) tool like FileZilla.

[NeilMcdavid]

godaddy said they cant give me root access to a shared server to look at my cache dir. There was an error log in the file sys on the godaddy cpanel
webroot\error logs was empty

webroot\errordocs = .htacess
403.html
404.html
missing.404

[stevesh]

The /cache and /logs folders mentioned are in your Zencart root directory. No shell access required.