NonPayPal Customer is not able to complete a PayPal Credit Card transaction

[sewingzfun]

Hi.

NonPayPal Customer is not able to complete a PayPal Credit Card transaction. Customer is able to click on PayPal button, select Credit Card option as a NONPayPal customer and enter all the Credit Card information. But when Customer continues after inserting the Credit Card information, the screen goes back to the Payment Method Page.

Can anyone give me guidance?

Thank you,
Lynn
LynnsDen.com

[sewingzfun]

I should state that I have PayPal Express activated - along with Freecharger and Money Order/Check.

Thanks again,
Lynn

[mc12345678]

I should state that I have PayPal Express activated - along with Freecharger and Money Order/Check.

Thanks again,
Lynn

What assurance do you have that the individual attempting to complete the order is the person in question? (And not just a side note to be addressed later. ;) )

[lat9]

In your PayPal payment-method configuration, do you have "Require Confirmed Address" set to Yes? Can you replicate the issue using a test sign-in to your store? If so, enable the PayPal Express Checkout "Debug Mode" to send the PayPal-related request/response information to a 'Log File'. Once you've created a set of log files (they'll be in your /includes/modules/payment/paypal/logs directory), post back here and send them to me via Private Message. You'll also need to set the "Debug Mode" back to Off.

[sewingzfun]

What assurance do you have that the individual attempting to complete the order is the person in question? (And not just a side note to be addressed later. ;) )

Hi, MC12345678,

I am not sure I understand your question. Is there a setting I can check for you?

Thank you,
Lynn

[mc12345678]

Hi, MC12345678,

I am not sure I understand your question. Is there a setting I can check for you?

Thank you,
Lynn

I think I may have quoted the wrong statement. Basically I was questioning whether the problem was being described by you as if you had tried to perform the actions, or if they were being described as a custommer to your store had described them. Completion of Lat9's request to duplicate the action would answer that question I believe. At the time I wrote the question I had already had a long day also.

So, my question was basically can you reproduce the issue, or was it something reported to you. And if reported, how do you know that it in fact happened and that you aren't being asked to possibly send or refund something that shouldn't be?

[sewingzfun]

Yes, both ways. A customer first reported it to me and then I reproduced it and "made a purchase" via my test customer. Thank you for looking out for me. So far, we are still stumped as to why it is happening.

[DrByte]

1. You forgot some information in your post:

NOTE: When making a new post, be sure to include relevant information such as:

• What version of Zen Cart are you using?
• Has your site been upgraded? When? From what version(s)?
• If you've upgraded, HOW did you upgrade? (official upgrade procedure or an automated script from your hosting company?)
• What plugins/addons have you installed? When? If your problems are payment-related, what payment module(s) are you using? If it's shipping-related, which shipping module(s) are you using?
• HOW did you install Zen Cart? (upload via FTP and run zc_install, or a one-click install from your hosting company? (one-click installs might mean you don't have enough information about your site/server to make customizations easily))
• What version of PHP and MySQL is your server using? (See Admin->Tools->Server Info)
• WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc?
• If this is your first store, have you tested all aspects of transactions before going live?
• In what ways is your site customized or different from a brand new uncustomized install?
• Please post your site URL* so we can take a look at it. This is especially important if you're encountering display/layout problems, so the problem can be seen directly.

2. Please provide copies of the PayPal Debug Logs ... http://www.zen-cart.com/showthread.p...Logging-PayPal

[sewingzfun]

Hi, DrByte.

My apologies for missing information. Here are the answers that might help.

What version of Zen Cart are you using? v139H
Has your site been upgraded? When? From what version(s)? No
If your problems are payment-related, what payment module(s) are you using? PayPal Express Checkout, Check/MoneyOrder, Freecharger
HOW did you install Zen Cart? upload via FTP and run zc_install
What version of PHP and MySQL is your server using? (See Admin->Tools->Server Info) PHP v5.2.17
WHEN did the problem "start"? I think it may have always been a problem. I have had ongoing issues with PayPal. I think I may be doing something wrong when I set it up.
If this is your first store, have you tested all aspects of transactions before going live? First store - I thought I did, but apparently not.
Please post your site URL* so we can take a look at it. www.LynnsDen.com
If you're encountering problems that could be related to your server or hosting company, include the name of your hosting company (not their URL). GoDaddy
HAVE YOU LOOKED IN THE FAQ AREA for answers to your question? yes
Have you searched the FORUM for your error message or for answers to the question you're asking? yes

[sewingzfun]

DrByte,

Where would you like me to send the PayPal DeBug log?

Lynn