NonPayPal Customer is not able to complete a PayPal Credit Card transaction

[sewingzfun]

Hi.

NonPayPal Customer is not able to complete a PayPal Credit Card transaction. Customer is able to click on PayPal button, select Credit Card option as a NONPayPal customer and enter all the Credit Card information. But when Customer continues after inserting the Credit Card information, the screen goes back to the Payment Method Page.

Can anyone give me guidance?

Thank you,
Lynn
LynnsDen.com

[sewingzfun]

I should state that I have PayPal Express activated - along with Freecharger and Money Order/Check.

Thanks again,
Lynn

[mc12345678]

I should state that I have PayPal Express activated - along with Freecharger and Money Order/Check.

Thanks again,
Lynn

What assurance do you have that the individual attempting to complete the order is the person in question? (And not just a side note to be addressed later. ;) )

[lat9]

In your PayPal payment-method configuration, do you have "Require Confirmed Address" set to Yes? Can you replicate the issue using a test sign-in to your store? If so, enable the PayPal Express Checkout "Debug Mode" to send the PayPal-related request/response information to a 'Log File'. Once you've created a set of log files (they'll be in your /includes/modules/payment/paypal/logs directory), post back here and send them to me via Private Message. You'll also need to set the "Debug Mode" back to Off.

[sewingzfun]

What assurance do you have that the individual attempting to complete the order is the person in question? (And not just a side note to be addressed later. ;) )

Hi, MC12345678,

I am not sure I understand your question. Is there a setting I can check for you?

Thank you,
Lynn

[mc12345678]

Hi, MC12345678,

I am not sure I understand your question. Is there a setting I can check for you?

Thank you,
Lynn

I think I may have quoted the wrong statement. Basically I was questioning whether the problem was being described by you as if you had tried to perform the actions, or if they were being described as a custommer to your store had described them. Completion of Lat9's request to duplicate the action would answer that question I believe. At the time I wrote the question I had already had a long day also.

So, my question was basically can you reproduce the issue, or was it something reported to you. And if reported, how do you know that it in fact happened and that you aren't being asked to possibly send or refund something that shouldn't be?

[sewingzfun]

Yes, both ways. A customer first reported it to me and then I reproduced it and "made a purchase" via my test customer. Thank you for looking out for me. So far, we are still stumped as to why it is happening.