Results 1 to 5 of 5

Hybrid View

  1. #1
    Join Date
    Mar 2009
    Location
    New York
    Posts
    157
    Plugin Contributions
    0

    Default Paypal payment notification combines two orders in one email

    I update from v1.3.9 to v1.5.1 about a year ago. Everything works fine with Paypal payment gateway. However in the last few weeks we notice that the payment notification email from Paypal combines two distinct orders in a single email. Is this due to confuguration problem or an anomaly. I wonder how two orders several hours apart are being combined in one email. I am attaching the contents of an email as a pdf file. You will notice the payments of Haidiki Homma and Rathakrishnan are included in a single email. Please advice if a solution exists or should I approach Paypal?
    Attached Images Attached Images

  2. #2
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    13,971
    Plugin Contributions
    96

    Default Re: Paypal payment notification combines two orders in one email

    Which of the three built-in versions of PayPal are you using?

  3. #3
    Join Date
    Mar 2009
    Location
    New York
    Posts
    157
    Plugin Contributions
    0

    Default Re: Paypal payment notification combines two orders in one email

    Paypal express checkout

  4. #4
    Join Date
    Jan 2004
    Posts
    66,450
    Plugin Contributions
    81

    Default Re: Paypal payment notification combines two orders in one email

    Those emails are from PayPal. You'll have to sort the issue out with them. They did not come from your Zen Cart store.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
    Join Date
    Mar 2009
    Location
    New York
    Posts
    157
    Plugin Contributions
    0

    Default Re: Paypal payment notification combines two orders in one email

    After contacting Paypal, I finally solved the mystery. It is gmail which is doing it because whenever it sees same sender and subject line it combines the emails thinking they are part of the same "conversation". However you can turn off conversation view in Gmail by following the instruction given on this page : http://email.about.com/od/gmailtips/...w-In-Gmail.htm

 

 

Similar Threads

  1. Replies: 1
    Last Post: 28 Jan 2013, 10:43 PM
  2. No 'New Order' Notification email while PayPal Website Payment Pro works properly
    By HarrisonWu in forum PayPal Website Payments Pro support
    Replies: 0
    Last Post: 9 Nov 2009, 11:45 PM
  3. Paypal Receipt for payment Notification email has total but NO ITEMS!
    By squirtlapenna in forum PayPal Express Checkout support
    Replies: 1
    Last Post: 28 Aug 2009, 11:38 AM
  4. PayPal Express no "Notification of Payment Received" email
    By koge in forum Built-in Shipping and Payment Modules
    Replies: 2
    Last Post: 22 Sep 2007, 03:41 AM
  5. Paypal - Problem using Notification Of Payment email
    By misty16 in forum Addon Payment Modules
    Replies: 0
    Last Post: 12 Oct 2006, 04:11 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg