Just added the new template. Install went fine but I cannot get the sideboxes to show up. It's been almost a year since I worked on this site and I am sure it's something simple, but I can't figure it out. The side boxes all displayed before I installed the new template.
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15 Aug 2016, 11:14 PM #1
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Re: Tableau Responsive Theme - Support Thread
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15 Aug 2016, 11:28 PM #2
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Re: Tableau Responsive Theme - Support Thread
Usually that means you haven't gone into Admin->Tools->Layout Boxes Controller and set the boxes you want displayed. (Usually starts with clicking "Reset" at the bottom of the page if all are at 0).
Originally Posted by Jeffg23
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15 Aug 2016, 11:43 PM #3
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Re: Tableau Responsive Theme - Support Thread
I did reset the boxes and even went in and made a few changes to a few. But still no sideboxes. I have 6 turned on for the left column. 2 of the six now do not show up in the list, but that's another issue. I also went into admin/layout and reset the column width, and made sure I had the left column set to on.
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16 Aug 2016, 04:31 AM #4
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Re: Tableau Responsive Theme - Support Thread
The problem might be an issue with Tableau ... in which case contacting Numinix might be the best course of action.
You could also post the URL to your site so someone can take a peek and try to discern what's wrong. (usually we'd do that by looking at the raw HTML of the page in the browser, and compare that with the raw HTML of another template/site where the columns are displaying properly, and then assess the differences for possible causes; Sometimes with some templates additional complicating factors such as aggressively-changed components under the guise of promising mobile-friendliness can make troubleshooting a lot more difficult, in which case the template author is the best source of guidance.).
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Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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5 Sep 2016, 10:54 PM #5
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Re: Tableau Responsive Theme - Support Thread
Split login doesn't work with this template. Be sure to set admin->configuration->layout settings->Use split-login page to false.
When this value is set to true, clicking the "Sign Up" button just sends you back to the login page.That Software Guy. My Store: Zen Cart Support
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