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  1. #1
    Join Date
    Mar 2014
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    Jamestown, TN
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    Default Re: Tableau Responsive Theme - Support Thread

    Just added the new template. Install went fine but I cannot get the sideboxes to show up. It's been almost a year since I worked on this site and I am sure it's something simple, but I can't figure it out. The side boxes all displayed before I installed the new template.

  2. #2
    Join Date
    Jan 2004
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    66,445
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    81

    Default Re: Tableau Responsive Theme - Support Thread

    Quote Originally Posted by Jeffg23 View Post
    Just added the new template. Install went fine but I cannot get the sideboxes to show up. It's been almost a year since I worked on this site and I am sure it's something simple, but I can't figure it out. The side boxes all displayed before I installed the new template.
    Usually that means you haven't gone into Admin->Tools->Layout Boxes Controller and set the boxes you want displayed. (Usually starts with clicking "Reset" at the bottom of the page if all are at 0).
    .

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  3. #3
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    Mar 2014
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    Default Re: Tableau Responsive Theme - Support Thread

    I did reset the boxes and even went in and made a few changes to a few. But still no sideboxes. I have 6 turned on for the left column. 2 of the six now do not show up in the list, but that's another issue. I also went into admin/layout and reset the column width, and made sure I had the left column set to on.

  4. #4
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    Jan 2004
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    Default Re: Tableau Responsive Theme - Support Thread

    The problem might be an issue with Tableau ... in which case contacting Numinix might be the best course of action.

    You could also post the URL to your site so someone can take a peek and try to discern what's wrong. (usually we'd do that by looking at the raw HTML of the page in the browser, and compare that with the raw HTML of another template/site where the columns are displaying properly, and then assess the differences for possible causes; Sometimes with some templates additional complicating factors such as aggressively-changed components under the guise of promising mobile-friendliness can make troubleshooting a lot more difficult, in which case the template author is the best source of guidance.)
    .

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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
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    10,524
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    127

    Default Re: Tableau Responsive Theme - Support Thread

    Split login doesn't work with this template. Be sure to set admin->configuration->layout settings->Use split-login page to false.
    When this value is set to true, clicking the "Sign Up" button just sends you back to the login page.
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