Quote Originally Posted by numinix View Post
Are there any JavaScript errors on the page?

We've also been told that mod_security can cause conflicts with the template configuration. Please have your host check into that. They may need to disable the mod or adjust the security rules.
Yes Numinix, you were right and it was an issue caused by the mod_security... I got in touch with namecheap.com, they have white listed the necessary rules and the template configuration now works as expected.

Great and prompt support from both Numinix and Namecheap... excellent
Flavio