Tableau Responsive Theme - Support Thread

[MikeyG]

Hi wonder if anyone else has experienced this issue. Ithought at first it might be related to another module, but hainbg turned that module off I am still having this problem:

When I load a product into the shopping cart and then go to checkout I get an ERR_TOO_MANY_REDIRECTS.

If I then hit the back button and try again the checkout page (FEC from the tableau install) comes up properly. GO back to the cart and add a product or change a qty and go to check out again and the error ERR_TOO_MANY_REDIRECTS appears again. Does not matter what browser the checkout pages do not load.

If I go and turn off the COWOA and FEC then I get the old 3 step checkout appearing and no error when going from cart to checkout.

This issue has started in the last week or two and I am not aware of any changes to the site to have caused this. I have had a long discussion about the .htaccess redirects on another post in the forum and that did not solve the issue.

I have now narrowed it down to the FEC COWOA which was installed originally when I installed the tableau template.

Running zc 1.5.4 and version 2.1.2 of FEC.

Any pointers greatly appreciated as customers clearly cannot checkout without this issue occurring.

[MikeyG]

okay,

I have now spent all day upgrading to the latest CSS/JS loader, I have gone to the latest FEC from Numinix site for both.

I cannot replicate my issue on my home server. Yet I still cannot get from shopping cart to checkout pages when FEC is turned on on my live site.

How can I trap this error / or debug this?

[MikeyG]

Just as an additional question.

If I turn off the FEC and COWOA I get the 3 step check out but the final page has no css. How do I get that back... It seems as thout stylesheet_reset is overriding the CSS for the page and I cannot get it arranged so it is readable.


Hope some one can help break me free me from this very frustrating day.

[MikeyG]

the url when I go from the shopping cart to the checkout page the url that is set first time is mysite/index.php?main_page=checkout

on a refresh of the cart and then click through it becomes mysite/index.php?main_page=checkout&fecaction=null this takes the user through to check out. What is causing it to set the &fecaction=null part of the URL and therefore get through to the correct page. Whis is it not going through in the first instance.

[pixelpadre]

Is this mod DOA?

[Stuff4Toys]

THANK YOU for making your hard work available to us. Much appreciated.

TODAY, I downloaded and installed your theme as per the instructions. Edited the admin header file and inserted the script.

Logged into the admin and some stuff ran.


When I go to the Template Manager, I can activate the template but the Configure Button and Details button do nothing. Not only yours but the other default templates do nothing also.

It installed IH4 but in the Image menu the options to change where there, but the titles and instructions for the options did not display

In the front end there is no slideshow, no Define_Main_Page and the Categories link drops down but the one category I populated will not show products.


http://www.chargerpros.com

Zen Cart 1.5.5e

Database Patch Level: 1.5.5


v1.5.5e [2017-08-06 10:48:54] (New Installation-v155e)
v1.5.5e [2017-08-06 10:48:54] (New Installation-v155e)


Server OS: Linux 3.12.74-20170622.151.ELK6.x86_64
Server Date: 08/06/2017 13:42:49
Server Up Time: 13:42:49 up 4 days, 22:21, 0 users, load average: 11.83, 14.82, 17.45
HTTP Server: Apache
PHP Version: 7.0.12 (Zend: 3.0.0)
PHP File Uploads: On
Upload Max Size: 64M
PHP Memory Limit: 256M

POST Max Size: 64M
Database: MySQL 5.6.32-78.1-log
Database Host: localhost (127.0.0.1)
Database Date: 08/06/2017 13:42:49
Database Data Size: 350 kB
Database Index Size: 441 kB
MySQL Slow Query Log Status: On
MySQL Slow Query Log File: /var/log/slow-queries.log
MySQL Mode: NO_ENGINE_SUBSTITUTION