Quote Originally Posted by DrByte View Post
Yes, it sets the "FROM" field based on that setting, but that's NOT the "ReplyTo" field. The ReplyTo is set to whatever the customer entered.

So, if your email program is ignoring or not respecting the ReplyTo field, then you may want to sort out why it's doing that. I suppose it could be Google Apps that's mangling the ReplyTo, but you'd have to sort that out with them.
Okay, your reply actually helped me track down the root cause which I found is a Gmail thing. This is what is hapenning on Gmail side. When the "known domain" Zencart setting is "True", it sets the "From" and "To" fields with My store email with the "reply to" field as the customer input email. The issue is that when gmail sees the "From" and "To" fields are the same, then it ignores the "reply to" field and uses the "To" field instead. This is verified in the google forum as not a bug in the gmail system, but rather normal behavior.

So I guess my question comes back to how would I know if the "known domain" setting can be set to "False"? Is this meant for non-domain name emails such as the generic "######################"? Just trying to understand the downside as if the downside outweighs the copy and paste method, I would rather have my son get used to copy and pasting for now to ensure no hiccups in receiving customer emails.