FEC Create New Account in Login.php no longer working for me

[tcarden]

On the site that i'm working on, when going to check out, the New Customer account form is no longer working. when entering in all the required form data and pressing submit, the user is presented with a list of validation errors, stating the fields were not filled out, when in fact they were.

we've installed several plugins at this point so I don't even know where to begin.
UPSXML Dimension, FEC etc.

does this sounds like a familiar or typical problem to anyone?

can someone recommend where i might start to track down the problem?

[kobra]

Check the logs folder for errors

[tcarden]

thanks Kobra, i did that. it's some kind of logic error

[kobra]

it's some kind of logic error

Post the error here

[tcarden]

Well like i said, it's not throwing an error per se. Once submitted it's displays a list of validation errors on the page.

i've included a screensnap of the page. probably not important but i did notice the State field comes back empty even if the user puts data there.
Also i commented out all the code out in the file jquery_form_check.php but i still got the very same results.
Errors are....

Please choose a salutation.
Is your first name correct? Our system requires a minimum of 2 characters. Please try again.
etc. etc.

thanks for reading my post

[kobra]

Post your /logs debug error here

[WildThyme]

I am having the same problem when customers attempt to create an account and do not check the "Same Billing and Shipping Address" box - it causes the errors noted in the above post to pop up.

I have Zen Cart 1.5 with a customized template from Pica-Flor. I have FEC, Captcha, etc installed. We had this problem about a month ago and Anne (Pica-Flor) was able to fix it but I am not sure if I tested it without checking the SBSA button.

I contacted my Hosting site and no errors show up in their log. I checked my cache folder and I don't see any errors. I'm fairly new to Zen Cart and just learning so I needs me some help, please :)

[kobra]

WildThyme,

Switch to the classic template and see if it still does this
If not, then you have narrowed it to some file in your template structure

[WildThyme]

WildThyme,

Switch to the classic template and see if it still does this
If not, then you have narrowed it to some file in your template structure

I tried what you suggested and clicked on New Customer Sign-Up and it did nothing. It just refreshed the screen. Hmmmm....Now what?

[kobra]

WildThyme,

I tried what you suggested and clicked on New Customer Sign-Up and it did nothing. It just refreshed the screen

Check your /logs folder for mydebug files
Your core files must be corrupt you can reload them from a fresh distribution of the same version
The /includes folder