Hi

For anyone who may happen to read this with same or similar issue - as I explained, my issue was - in short - that customers using PayPal Express Checkout had no way to sign back in or register for a second order, in theory, meaning they could never order again. As I am sure some many appreciate - as a retailer dependent on sales from their website, I panicked a little - when I tried to replicate this scenario and saw it to be true.

I mentioned, that when I did test orders - posing as a customer, I was not sent any email. So I had no temporary password that would allow me to sign back in to the account zencart automatically creates for a PayPal Express Customer.

In fact, and with respect to ZenCart, I DID find those emails (sorry) - But, I think the problem may be, that customers using PayPal Express simply are not expecting to get a 'Welcome to your account' email, with a password - as by the nature of wanting to use Express Checkout in the first place, they don't want an account. During the checkout process, including the payment confirmation screen - there is no mention that an account has been opened and its important they check their email for their password for when they next want to order.

If a customer does happen to open and read that email - its only at the very end of the email, after several paragraphs of the usual 'welcome... and what you can do with your account... etc etc' - there is mention of the email and temporary password.

Now I know this, I can work on customising the checkout messages and welcome email so this information is much more obvious and user friendly for the customer.

Ofcourse, the better option for PayPal Express Checkout Customers would be there is simply no account created or email stored in the system.

I am pretty sure, if a customer returned to the website to make a new purchase a month later - they would still prefer, and expect to again, just simply click on the PayPal Express button for a quick and easy checkout - rather than faff about remembering passwords and signing in.

Unless I am missing something - Really, the PayPal Express Checkout button is only applicable to a new customer, making a payment by PayPal for the first time. When they return to make a new purchase, they have to sign in to the account that was automatically created for them in the usual way. This is something I need to make clear during the checkout.

I know some of you will read this and think, 'what on earth am I complaining about...' - and I appreciate that. I guess everyone runs their website differently.

For me, especially as we have a responsive template which is also optimised for mobile devices - its important that customers who have PayPal can quickly and easily checkout and pay.

The good news is, they can, if its their first order. Its just a little harder if they come back to order again.

As I type - I am not convinced the 'Auto account Creation = OFF' is working OK. But I'll spend more time looking at that. When I tested it - and got the confirmation page - it does invite me (as a customer) to LOG OFF to close the temporary account. BUT , if I later try and register again - to test it - it still prevents me from doing so, as email address already registered.

For now, I am leaving with Auto Account Creation=ON , and will just play with the wording etc to make more obvious.

Cheers,
Dan