Saved cart items that have gone out of stock

[philip937]

I've had a customer telling me today that they couldn't get past the shopping cart page, after much investigation it has become apparent that it is because the item they previously had saved in their cart is now out of stock.

For some reason the shopping cart in this situation is not flagging a message saying that the item is out of stock.

Is this normal? If so any way of adding something to provide a message stack to alert the customer a product in their cart is no longer available?

[Ajeh]

By default, if you have something in the cart and it is out of stock there should be both a messstack displayed and the Product has the *** ...

Test this out for yourself on your test customer account to ensure you see the message, if you do not, switch to Classic Template, does the message show?

[philip937]

Thanks Linda, I have SBA installed so assume it's that messing with it.

[philip937]

I have narrowed it down, it was not as I thought, I have forced the out of stock item into the cart from scratch and still doesnt show the message, yet oher items that have a drop down option that is out of stock, when adding the message shows fine.

main difference is that the products that dont display the message are set with an attribute as display only, im wondering if SBA is ignoreing this for stock checking..

can you point me to where the code is so that I can have a look see if I can work it out?

[Ajeh]

The stock is checked on the checkout_shipping
/includes/modules/pages/checkout_shipping/header_php.php

// Stock Check
  if ( (STOCK_CHECK == 'true') && (STOCK_ALLOW_CHECKOUT != 'true') ) {
    $products = $_SESSION['cart']->get_products();
    for ($i=0, $n=sizeof($products); $i<$n; $i++) {
      if (zen_check_stock($products[$i]['id'], $products[$i]['quantity'])) {
        zen_redirect(zen_href_link(FILENAME_SHOPPING_CART));
        break;
      }
    }
  }

I do not know what your add-on or template may have changed ...

[philip937]

cheers, i'll check it out, if I get completly stuck i'll post the modified code here to see if you or anyone else can spot it.

Cheers for your help:)

[philip937]

The stock is checked on the checkout_shipping
/includes/modules/pages/checkout_shipping/header_php.php

// Stock Check
  if ( (STOCK_CHECK == 'true') && (STOCK_ALLOW_CHECKOUT != 'true') ) {
    $products = $_SESSION['cart']->get_products();
    for ($i=0, $n=sizeof($products); $i<$n; $i++) {
      if (zen_check_stock($products[$i]['id'], $products[$i]['quantity'])) {
        zen_redirect(zen_href_link(FILENAME_SHOPPING_CART));
        break;
      }
    }
  }

I do not know what your add-on or template may have changed ...

just noticed that this is the code that redirects back to the shopping cart page. this actually still works. its the code that places the message next to the out of stock items that doesnt. where will that be located?

[Ajeh]

You would need to check the header on:
/includes/modules/shopping_cart/header_php.php

and the template:
/includes/templates/template_default/templates/tpl_shopping_cart_default.php

vs your templates and overrides file:
/includes/templates/your_template_dir/templates/tpl_shopping_cart_default.php

for I think this section of code:

<?php
  if ($product['flagShowFixedQuantity']) {
    echo $product['showFixedQuantityAmount'] . '<br /><span class="alert bold">' . $product['flagStockCheck'] . '</span><br /><br />' . $product['showMinUnits'];
  } else {
    echo $product['quantityField'] . '<br /><span class="alert bold">' . $product['flagStockCheck'] . '</span><br /><br />' . $product['showMinUnits'];
  }
?>