Transfer to new server

[gmonnet]

Hi!

I have transferred my Cpanel account from my old hosting to a new WHM/Cpanel server and when I test my website, I have a blank page or a 500 error!

All my data are on the new server but don't work...

Can you help me please?

Thanks and nice day

[balihr]

Are you sure the paths and database settings are exactly the same as with your previous account? Check your includes/configure.php and make sure everything is correct.
Also, check for error logs (in /cache directory, looks like myDEBUG-XXXXXXX). You can paste the latest file here and we might be able to help more...

[gmonnet]

thanks for your reply!

Yes I'm sure...

I don't have error logs on my cache directory...

[gmonnet]

I see on Zen-cart website:

Zen Cart v1.5.0 is compatible with PHP 5.2.14 thru PHP 5.3.x. Requires patches to work with PHP 5.4, and upgrading is a better idea.

I have PHP version 5.4.29 on my new server...

That's the problem?

Thanks

[balihr]

AFAIK, it WILL work on php5.4.x, but you might experience some other errors. I don't think it would cause a blank page or HTTP500...

My guess is it's something else, possibly even a .htaccess or some custom php.ini file. Hard to guess...

[lat9]

AFAIK, it WILL work on php5.4.x, but you might experience some other errors. I don't think it would cause a blank page or HTTP500...

My guess is it's something else, possibly even a .htaccess or some custom php.ini file. Hard to guess...

I agree (on both counts!). A Server 500 after moving a site is many times a typo in one of the configure.php files' (either /includes/configure.php or /YOUR_ADMIN/includes/configure.php) directory constants (especially the DIR_FS_CATALOG one). Make sure also that you don't have any configure.php files in the /includes/local or /YOUR_ADMIN/includes/local directories).

[frank18]

Hi!

I have transferred my Cpanel account from my old hosting to a new WHM/Cpanel server and when I test my website, I have a blank page or a 500 error!

All my data are on the new server but don't work...

Can you help me please?

Thanks and nice day

You might want to install a 1.5.x version of ZC in a subfolder (www.yourdomain.com/subfolder) of your new server - using the instructions contained in the docs folder of the installation file set. Do NOT use Fantastico or a similar autoinstaller.

Then see if you can reach www.yourdomain.com/subfolder in your browser. If you can then the fault is likely in your configure.php file(s).

Next you post your production site's includes/configure.php file here (minus sensitive details such as user and pwd) and also post your www.yourdomain.com/subfolder/includes/configure.php file. We should then be able to identify what the issue is.

If you can't access www.yourdomain.com/subfolder in your browser then get in touch with your new host.

A 500 error is most likely server related.

[DrByte]

Some servers will indeed trigger a 500 error when there is a PHP incompatibility.
But the server's Apache and/or PHP error logs will usually describe the error (even if it doesn't show in your Zen Cart logs or cache folder).

[balihr]

A 500 error is most likely server related.

Uhm, frank18... Sorry, but that's a very common misconception - http500 can be caused by a simple typo in the php files, most often in the language defines. I've just discussed it a few days ago, take a look here. Just saying so that we all try to minimize sending people to host for help (who are usually of no help...).

[frank18]

Uhm, frank18... Sorry, but that's a very common misconception - http500 can be caused by a simple typo in the php files, most often in the language defines. I've just discussed it a few days ago, take a look here. Just saying so that we all try to minimize sending people to host for help (who are usually of no help...).

If you read my post carefully, I said *likely* not *definitely*.

BTW, as a Linux server admin I am fully aware of what else could cause a 500 error