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  1. #1
    Join Date
    Jun 2014
    Location
    Ontario, Canada
    Posts
    7
    Plugin Contributions
    0

    Default Store is suddenly not mailing order confirmations

    My ZenCart v.1.5.1 is suddenly not mailing order confirmations. I am not getting the order confirmation copies I used to get, and the customer is also not receiving confirmation emails (I verified this by placing a test order myself). Orders are showing up in the cart and everything else seems okay, but emails are not happening.

    I did not change any settings recently. These are my Configuration -> Email Options:

    E-Mail Transport Method PHP
    E-Mail Linefeeds LF
    Use MIME HTML When Sending Emails false
    Send E-Mails true
    Email Archiving Active? false
    E-Mail Friendly-Errors true
    Email Address (Displayed to Contact you) [email protected]
    Email Address (sent FROM) [email protected]
    Emails must send from known domain? Yes
    Email Admin Format? TEXT
    Send Copy of Order Confirmation Emails To [email protected]
    Send Copy of Create Account Emails To - Status 0
    Send Copy of Create Account Emails To [email protected]
    Send Copy of Customer GV Send Emails To - Status 0
    Send Copy of Customer GV Send Emails To [email protected]
    Send Copy of Admin GV Mail Emails To - Status 0
    Send Copy of Customer Admin GV Mail Emails To [email protected]
    Send Copy of Admin Discount Coupon Mail Emails To - Status 0
    Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
    Send Copy of Admin Orders Status Emails To - Status 0
    Send Copy of Admin Orders Status Emails To [email protected]
    Send Notice of Pending Reviews Emails To - Status 0
    Send Notice of Pending Reviews Emails To [email protected]
    Set "Contact Us" Email Dropdown List
    Contact Us - Show Store Name and Address 1
    Send Low Stock Emails 0
    Send Low Stock Emails To [email protected]
    Display "Newsletter Unsubscribe" Link? true
    Audience-Select Count Display true
    SMTP Email Account Mailbox YourEmailAccountNameHere
    SMTP Email Account Password ****************
    SMTP Email Mail Host mail.EnterYourDomain.com
    SMTP Email Mail Server Port 25
    Convert currencies for Text emails

    Any help would be much appreciated!

  2. #2
    Join Date
    Jun 2014
    Location
    Ontario, Canada
    Posts
    7
    Plugin Contributions
    0

    Default Re: ZenCart is suddenly not mailing order confirmations

    UPDATE - well, that's weird! I have just this minute received back-copies of all missing emails, going all the way back to this morning.
    So I guess there was a temporary glitch somewhere that has resolved itself. ??!
    All's well that ends well.

  3. #3
    Join Date
    Aug 2005
    Location
    Vic, Oz
    Posts
    1,905
    Plugin Contributions
    5

    Default Re: ZenCart is suddenly not mailing order confirmations

    Just to be clear
    This was NOT a problem with zen-cart as it was sending the emails.
    After they are sent, its up to your mail server to send them out.
    So the glitch was probably a problem with the mail server

 

 

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