Customer's credit card is charged, but order isn't showing up in admin

[hml_mike]

hi... still lost in the sauce on this one... can anyone help?

did some more digging and it seems like the problem involves "time outs." here's what one customer said:

>>"Upon checking out and entering my credit card information I keep getting redirected to a page saying I've time out of my order. I tried twice to order the product and each time was redirected to the time out page."

??

Any help you can provide this sleepy nonprofit bookstore would be greatly appreciated!

-m

[mc12345678]

What payment method is being used?

This is possibly also related to session settings. Does it happen when you try it? Different browsers tried, etc.?

[frank18]

What payment method is being used?

Already answered above.....

Can you give us a link to your site?

Which template are you using? Is the template of commercial nature?

[hml_mike]

thanks everybody.

The link to the site is: store.henr ymill er.org

The customers have been using credit cards. As for the template, I'm not sure; we just used one of the default templates, I believe.

Thanks again!
Mike

[stevesh]

It's the Classic Zencart template. I created an account and got to the Confirm Order page without entering (or being given an opportunity to enter) a credit card number, so I don't know how your customers are doing so. I'd guess you haven't installed the Manual Credit Card module properly, which might be a good thing since you shouldn't use it anyway for security reasons. I'd recommend the library create a Paypal account (free to set up) and use Paypal Express.

[hml_mike]

Steve

Thanks for the tip!! The Library already has a paypal account, which is a relief. How would you suggest i get Zencart to interface with Paypal?

Thanks!!!
mike

[stevesh]

The Paypal Express module is built in to Admin - Modules - Payment.