
Originally Posted by
RixStix
See if this works for you. If not, the SS support team has been really helpful to us. Support times have been a bit slower recently due to releasing a new interface a couple weeks ago so they are in bugfix mode as well as routine support mode.
Within ShipStation
Account Settings
Order Filters
Create a new filter
Filter Name: Free Shipping-mark as shipped (your wording)
Add Criteria: Requested Service (marketplace value)
Contains:
Free Shipping
Save
Automation Rules;
Create a RULE: Free Shipping mark as shipped (your wording)
Checkbox: Only apply these actions to orders that match an existing filter: FreeShipping-mark as shipped (use pulldown menu)
Add an Action:
Add tag: Don’t import the order (use pulldown)
Save Changes
Review the filter and rule to make sure they are 'active'