USPS Rates The requested Mail Service is not available

[Clikwiz]

Since updating to the latest version of USPS Rates, USPS_2014_0907_K5, on my client site, the plugin will not give a rate for anything above First Class Letter. In the log file, I get the following message:

<Package ID="0"><Error><Number>-2147219385</Number><Source>DomPostageLibrary;RateV4.ProcessRequest</Source>
<Description>The requested Mail Service is not available for the specified request attributes.</Description><HelpFile/><HelpContext/></Error></Package>


<Package ID="1"><Error><Number>-2147219385</Number><Source>DomPostageLibrary;RateV4.ProcessRequest</Source>
<Description>The requested Mail Service is not available for the specified request attributes.</Description><HelpFile/><HelpContext/></Error></Package>
</RateV4Response>


Please help if you can. I just don't understand why it's not working. I made sure the settings were the same as before updating the plugin. I am attaching the log file and a screen shot of the settings. Please let me know if I need to provide more information.

Thank you.
Mike

##### Log File #####

Sep 15 2014 12:58:28 --
USPS build: 2014-09-07

Server: production
Quote Request Rate Type: Online
Quote from main_page: checkout
USPS Options (weight, time): --none--
USPS Domestic Transit Time Calculation Mode: OLD

Cart Weight: 0.3
Total Quote Weight: 0.3 Pounds: 0 Ounces: 5
Maximum: 50 Tare Rates: Small/Medium: 0:0 Large: 10:0
Handling method: Box Handling fee Domestic: $0.00 Handling fee International: $0.00
Decimals: 3
Domestic Length: 8.625 Width: 5.375 Height: 1.625
International Length: 9.50 Width: 1.0 Height: 5.50

ZipOrigination: 34287
ZipDestination: 34287 City: north port State: FL
Order SubTotal: $44.85
Order Total: $47.99
Uninsurable Portion: $0.00
Insurable Value: $47.99

RESPONSE FROM USPS:

==================================


<?xml version="1.0" encoding="UTF-8"?>
<RateV4Response>


<Package ID="0"><Error><Number>-2147219385</Number><Source>DomPostageLibrary;RateV4.ProcessRequest</Source>
<Description>The requested Mail Service is not available for the specified request attributes.</Description><HelpFile/><HelpContext/></Error></Package>


<Package ID="1"><Error><Number>-2147219385</Number><Source>DomPostageLibrary;RateV4.ProcessRequest</Source>
<Description>The requested Mail Service is not available for the specified request attributes.</Description><HelpFile/><HelpContext/></Error></Package>
</RateV4Response>


==================================

USPS Country - $this->countries[$order->delivery[country][iso_code_2]]: $this->usps_countries: US

USPS DOMESTIC CHECKED: Online
Package ID sent: 0 First-Class Mail Letter - min: 0 max: .21875 handling: 1.50
Package ID sent: 1 First-Class Mail Large Envelope - min: 0 max: .8125 handling: 1.50
Package ID sent: 2 Standard PostRM - min: 0 max: 70 handling: 1.50


USPS DOMESTIC RETURNED:
Package ID returned: 0 $requested_type: First-Class Mail Large Envelope $service: First-Class Mail $Container: VARIABLE
Package ID returned: 1 $requested_type: Standard PostRM $service: PARCEL $Container: VARIABLE


==================================

Domestic Services Selected:

==================================

SENT TO USPS:

<RateV4Request USERID="xxxxxxxxx">
<Revision>2</Revision>
<Package ID="0">
<Service>First-Class Mail</Service>
<FirstClassMailType>FLAT</FirstClassMailType>
<ZipOrigination>34287</ZipOrigination>
<ZipDestination>34287</ZipDestination>
<Pounds>0</Pounds>
<Ounces>5</Ounces>
<Container>VARIABLE</Container>
<Size>REGULAR</Size>
<Value>47.99</Value>
<Machinable>FALSE</Machinable>
</Package>
<Package ID="1">
<Service>PARCEL</Service>
<ZipOrigination>34287</ZipOrigination>
<ZipDestination>34287</ZipDestination>
<Pounds>0</Pounds>
<Ounces>5</Ounces>
<Container>VARIABLE</Container>
<Size>REGULAR</Size>
<Value>47.99</Value>
<Machinable>FALSE</Machinable>
</Package>
</RateV4Request>

============

RAW XML FROM USPS:

SimpleXMLElement Object
(
[Package] => Array
(
[0] => SimpleXMLElement Object
(
[@attributes] => Array
(
[ID] => 0
)

[Error] => SimpleXMLElement Object
(
[Number] => -2147219385
[Source] => DomPostageLibrary;RateV4.ProcessRequest
[Description] => The requested Mail Service is not available for the specified request attributes.
[HelpFile] => SimpleXMLElement Object
(
)

[HelpContext] => SimpleXMLElement Object
(
)

)

)

[1] => SimpleXMLElement Object
(
[@attributes] => Array
(
[ID] => 1
)

[Error] => SimpleXMLElement Object
(
[Number] => -2147219385
[Source] => DomPostageLibrary;RateV4.ProcessRequest
[Description] => The requested Mail Service is not available for the specified request attributes.
[HelpFile] => SimpleXMLElement Object
(
)

[HelpContext] => SimpleXMLElement Object
(
)

)

)

)

)

[Ajeh]

First-Class Large Envelope is not working at this time with USPS, they are aware of this issue ...

Standard Post will only work with Zones 5-9 and your shipping looks like it would be in Zone 1-4 ...

You could turn on First-Class Parcel for a similar quote, but it will be higher on most quotes vs First-Class Large Envelope ...

For over 13oz, you would need to turn on something like Priority or Priority Express ...

[Clikwiz]

Thank you for the quick response. Do you have any idea on how long before they fix this issue?

[Ajeh]

Unfortunately no ... USPS has not come up with any date on when this might be fixed ...

[Clikwiz]

Ok thank you again for the quick reply. I really thought I was losing my mind on this one.

[Ajeh]

You could try contacting USPS at [email protected] and complain about the lack of a working First-Class Large Envelope for quotes from USPS and see if enough complaints helps to get something done ...

[Ajeh]

When you have a change, can you switch to the USPS Test Server for just a few tests and see if the First-Class Large Envelope is working correctly for you?

[badarac]

Ajeh,
I'm not sure if this will have any effect but <Service>First-Class Mail</Service> does not appear to be valid in the V4 API doc.

[Ajeh]

Interesting observation ... but both work ...

I will have to ask USPS about this as both have worked and in all the samples that I have sent them they have never asked for a change ...

[Ajeh]

Ajeh,
I'm not sure if this will have any effect but <Service>First-Class Mail</Service> does not appear to be valid in the V4 API doc.

I contacted USPS and they said:
"FIRST CLASS" is the published enumeration (and, therefore, safest bet) but we have no intent to start rejecting "First-Class Mail"