FedEx module cheating me.

[1speedbump]

I just recently had my new FedEx module installed into 1.5.1. A customer from Canada bought an item and the Module charged him $40.00. We shipped it through FedEx and our cost was $60.00. I can't keep doing business this way for long, anyone know what's going on?

shop.pumpsandtanks.com

[Ajeh]

Testing the shipping with FedEx v1.4.5 on 4lbs I get:

FedEx (1 x 4.00lbs)
International Priority $132.26
International Economy $123.75
Fedex Ground (7 business days) $32.91

What are your settings in the Modules ... Shipping ... FedEx fedexwebservices that you see in the right hand panel?

I am not sure I can reproduce this exactly as while I reconfigured the my shop for Florida, my FedEx information is configured for Ohio, but I can try to get it as close as I can to try to look into this problem further ...

[1speedbump]

Here are the settings: In addition to this there are other charges that you are probably familiar with. Such as: Full Rate: $22.00, Declared Value: 2.55, Fuel Surcharge: $1.80, GST to Canada $1.40 and Clearance/Entry Fee: $28.88.


Enable FedEx Web Services
true

Version Installed
1.4.5

FedEx Account Number
451173863

FedEx Meter Number
104306065

Enable Address Validation
true

Weight Units
LB

First line of street address
9429 Hwy 301 S.

Second line of street address


City name
Riverview

State or Province name
FL

Postal code
33578

Phone number
813-677-6413

Drop off type
1

Enable for Always Free Shipping
true

Enable Express Saver
true

Enable Standard Overnight
true

Enable First Overnight
false

Enable Priority Overnight
false

Enable 2 Day
true

Enable International Priority
true

Enable International Economy
true

Enable Ground
true

Enable Freight
true

Enable International Ground
true

Enable Saturday Delivery
true

Tax Class
--none--

Domestic Ground Handling Fee
5.00

Home Delivery Handling Fee
5.00

Domestic Express Handling Fee
5.00

International Ground Handling Fee
5.00

International Express Handling Fee
5.00

Signature Option
300.00

Insurance
100

FedEx Rates
ACCOUNT

Enable Ready to Ship
false

Connection Timeout
15

Shipping Zone
--none--

Shipping Info


Sort Order
20

[Ajeh]

What was the value of the package being sent?

[1speedbump]

$139.00 give or take a few cents.

[Ajeh]

While I am poking around with this FedEx module v1.4.5 from numinix, have you contacted the support there to see if they have any suggestions or ideas on this missing charges and the difference in prices?