Blank screen but admin working.

[glamourdolleyes]

Some back details:
- Just moved from HostGator to GoDaddy on Sunday, September 28th.
- Using version v1.5.1
- Admin section is working fine
- Customers are experiencing blank pages. The website works and then all of the sudden it doesn't work, getting blank pages and some even get server error.
- I have gotten many successful orders since transferring so it's not happening all the time.

I contacted GoDaddy and they say everything is working properly on their side and to contact Zen Cart. I contacted the guy who did my transfer and he says it's an issue with my hosting. I don't know what to do now. I am losing customers.

I have looked in the DEBUG files:
[06-Oct-2014 19:59:22 UTC] PHP Fatal error: Cannot redeclare zen_create_random_value() (previously declared in /home/xxxxx/public_html/includes/functions/functions_general.php:614) in /home/xxxxx/public_html/includes/functions/password_funcs.php on line 86
[06-Oct-2014 19:59:22 UTC] PHP Warning: require(includes/classes/db/mysql/query_factory.php): failed to open stream: No such file or directory in /home/xxxxx/public_html/includes/functions/sessions.php on line 54
[06-Oct-2014 19:59:22 UTC] PHP Warning: require(includes/classes/db/mysql/query_factory.php): failed to open stream: No such file or directory in /home/xxxxx/public_html/includes/functions/sessions.php on line 54
[06-Oct-2014 19:59:22 UTC] PHP Fatal error: require(): Failed opening required 'includes/classes/db/mysql/query_factory.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxxxx/public_html/includes/functions/sessions.php on line 54

My website is glamourdolleyes.com.

Any suggestions? I am completely at a loss.

[dbltoe]

Some back details:
- Just moved from HostGator to GoDaddy on Sunday, September 28th. My Condolences, out of the frying pan, into the fire.
- Using version v1.5.1
- Admin section is working fine
- Customers are experiencing blank pages. The website works and then all of the sudden it doesn't work, getting blank pages and some even get server error.
- I have gotten many successful orders since transferring so it's not happening all the time.

I contacted GoDaddy and they say everything is working properly on their side and to contact Zen Cart. I contacted the guy who did my transfer and he says it's an issue with my hosting. I don't know what to do now. I am losing customers.

I have looked in the DEBUG files:
[06-Oct-2014 19:59:22 UTC] PHP Fatal error: Cannot redeclare zen_create_random_value() (previously declared in /home/xxxxx/public_html/includes/functions/functions_general.php:614) in /home/xxxxx/public_html/includes/functions/password_funcs.php on line 86
[06-Oct-2014 19:59:22 UTC] PHP Warning: require(includes/classes/db/mysql/query_factory.php): failed to open stream: No such file or directory in /home/xxxxx/public_html/includes/functions/sessions.php on line 54
[06-Oct-2014 19:59:22 UTC] PHP Warning: require(includes/classes/db/mysql/query_factory.php): failed to open stream: No such file or directory in /home/xxxxx/public_html/includes/functions/sessions.php on line 54
[06-Oct-2014 19:59:22 UTC] PHP Fatal error: require(): Failed opening required 'includes/classes/db/mysql/query_factory.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxxxx/public_html/includes/functions/sessions.php on line 54

My website is glamourdolleyes.com.

Any suggestions? I am completely at a loss.

Notice the path (above in red) that is repeated. That tells me that your includes/configure.php has a bad listing.

/*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/
/***************       The 2 files should be kept separate and not used to overwrite each other.      ***********/

// Define the webserver and path parameters
  // HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
  // HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
  define('HTTP_SERVER', 'http://yoursite.com');
  define('HTTPS_SERVER', 'https://yoursite.com');

  // Use secure webserver for checkout procedure?
  define('ENABLE_SSL', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
  // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
  define('DIR_WS_CATALOG', '/');
  define('DIR_WS_HTTPS_CATALOG', '/');

  define('DIR_WS_IMAGES', 'images/');
  define('DIR_WS_INCLUDES', 'includes/');
  define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
  define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
  define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
  define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
  define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
  define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/'); 

This is how yours should look IF your shop is in the root directory of your site.

[glamourdolleyes]

HostGator was a NIGHTMARE so anything GoDaddy does couldn't be any worse, but I digress.

I looked in my configure file and it matches everything above:

// Define the webserver and path parameters
  // HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
  // HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
  define('HTTP_SERVER', 'http://www.glamourdolleyes.com');
  define('HTTPS_SERVER', 'https://www.glamourdolleyes.com');

  // Use secure webserver for checkout procedure?
  define('ENABLE_SSL', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
  // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
  define('DIR_WS_CATALOG', '/');
  define('DIR_WS_HTTPS_CATALOG', '/');

  define('DIR_WS_IMAGES', 'images/');
  define('DIR_WS_INCLUDES', 'includes/');
  define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
  define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
  define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
  define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
  define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
  define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

[dbltoe]

I sincerely hope you feel the same in a year.

But... I digress.

Do you know if any of those having problems might have flash disabled? I just doesn't mix well with Zen Cart anyway. The iframes can help or kill.

[glamourdolleyes]

I have always had flash there, even on the old server without any issues so I doubt that.

I sincerely hope you feel the same in a year.

But... I digress.

Do you know if any of those having problems might have flash disabled? I just doesn't mix well with Zen Cart anyway. The iframes can help or kill.

[mc12345678]

I sincerely hope you feel the same in a year.

But... I digress.

Do you know if any of those having problems might have flash disabled? I just doesn't mix well with Zen Cart anyway. The iframes can help or kill.

I haven't looked to see how the iframes are used, but would support that the use of ZC in iframes is not supported and has been reported as causing sites not to display.

Fyi,

:/usr/lib/php:/usr/local/lib/php

Shows two unique path locations not a single location duplicated, one under usr/lib, the other under user/local/lib, but that part of the issue/potential has been eliminated much like my theory of the same file existing twice, though there may still be some duplicate call being made as a require instead of a require_once call to that file (possibly by the iframe usage or another factor not yet identified by the time I started writing this.)

[glamourdolleyes]

@mc12345678

Not the issue

[mc12345678]

Some back details:
- Just moved from HostGator to GoDaddy on Sunday, September 28th.
- Using version v1.5.1
- Admin section is working fine
- Customers are experiencing blank pages. The website works and then all of the sudden it doesn't work, getting blank pages and some even get server error.
- I have gotten many successful orders since transferring so it's not happening all the time.

I contacted GoDaddy and they say everything is working properly on their side and to contact Zen Cart. I contacted the guy who did my transfer and he says it's an issue with my hosting. I don't know what to do now. I am losing customers.

I have looked in the DEBUG files:
[06-Oct-2014 19:59:22 UTC] PHP Fatal error: Cannot redeclare zen_create_random_value() (previously declared in /home/xxxxx/public_html/includes/functions/functions_general.php:614) in /home/xxxxx/public_html/includes/functions/password_funcs.php on line 86
[06-Oct-2014 19:59:22 UTC] PHP Warning: require(includes/classes/db/mysql/query_factory.php): failed to open stream: No such file or directory in /home/xxxxx/public_html/includes/functions/sessions.php on line 54
[06-Oct-2014 19:59:22 UTC] PHP Warning: require(includes/classes/db/mysql/query_factory.php): failed to open stream: No such file or directory in /home/xxxxx/public_html/includes/functions/sessions.php on line 54
[06-Oct-2014 19:59:22 UTC] PHP Fatal error: require(): Failed opening required 'includes/classes/db/mysql/query_factory.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxxxx/public_html/includes/functions/sessions.php on line 54

My website is glamourdolleyes.com.

Any suggestions? I am completely at a loss.

My guess is that the content of functions_general.php exists in at least a second location loaded by ZC. Specifically that the content of the file is in a "backup" of the file that has an extension of .php.

One way to identify this (and because you have admin access it is much easier) is to goto tools->developer's toolkit and in the lower left corner type in:
Function zen_create_random_value

Then in the next dropdown identify catalog, then select the search button on the right of that side.

You are likely to find two files with that information. Then via ftp, goto the directory where that file is located and see if there are other files renamed the same way. The file expected to keep is the one named functions_general.php; however, the existence of the duplicate file is a question related to the developer if there really is such a second file. (Remember this is all based on my assumption of such based on the initial error.)

Other such errors may still occur if some form of similar search and replace is not performed. The extension must not end in .php if to be omitted, and it is recommended that it not end in .old or .bak. Technically should be removed entirely.

[lat9]

Never mind, not pertinent.

[mc12345678]

Never mind, not pertinent.

Your plugin? :) was thinking of suggesting, but intermittent cause?