Help!!My ZC can't send Order confirmation email for "moneybrace" payment modules

[jim9]

Hello,

I get a strange problem.
My ZC shop can send a copy of CREATE ACCOUNT (Welcome)/contact us/admin ORDER STATUS (Order Update), the admin and customer can receive the email.

But the problem is:
I complete a order if i select the payment method as "MoneyBrace"(a third Credit Card payment Company), the admin and customer do not receive NEW ORDER (Order Confirmation) emails from my Zen-cart that an order has been received.

Interestingly,on the other hand If I select the payment method as "Western Union" order instead of "MoneyBrace". the admin and customer can receive NEW ORDER (Order Confirmation) emails from my Zen-cart. That means my email config/setup is correct in zen cart.

I checked all the files but the problem still. Anyone can help me,please? Do you have the same problem before?
Tell me which file/code need modify,please.

Thank you for your help.

PS: i attachments the payment modules file.
My Zen Cart shop info:
Database: MySQL 5.1.60
PHP Version: 5.2.17p1 (Zend: 2.2.0)
Zen Cart 1.3.9h
Database Patch Level: 1.3.9h

Thank you.

[jim9]

the same kind problem: https: // groups.google.com/forum/#!topic/google-checkout-for-zen-cart-mod-support/wwIoiSqAKSM
different is his payment modules is: google-checkout

if you know the reason. could you please tell me how to fit,please.
Thank you very much.

[balihr]

A wild guess - you're not using an SSL certificate and the payment processor requires an SSL connection for the notification. Or, maybe you didn't configure the correct path in your merchant panel to "tell" their system where to send the notification. Do you get to the store's checkout_success page after paying with moneybrace?

[jim9]

Thank you for your reply.
1. the payment processor don't need SSL connection.
2. i configured the correct path.
3. i can get to the store's checkout_success page after paying with moneybrace

I check all the modules files, no progress.

[balihr]

Are you 100% sure the module doesn't require an SSL certificate? Can you confirm that with the processor? Because, this was the case with Google Checkout - although SSL certificate was not *required*, return notifications didn't work without one. It's an offsite payment module so you don't need a certificate, but there's a chance that the information about successful payment can not be sent back to your site if the connection isn't secure...

Keep in mind that I'm just guessing here... First step - check with payment processor if SSL is required for return notifications. Second step - post here whatever you find out. You'll either help someone else or will continue asking for help... :)

[jim9]

Are you 100% sure the module doesn't require an SSL certificate? Can you confirm that with the processor? Because, this was the case with Google Checkout - although SSL certificate was not *required*, return notifications didn't work without one. It's an offsite payment module so you don't need a certificate, but there's a chance that the information about successful payment can not be sent back to your site if the connection isn't secure...

Keep in mind that I'm just guessing here... First step - check with payment processor if SSL is required for return notifications. Second step - post here whatever you find out. You'll either help someone else or will continue asking for help... :)

balihr thank you for your reply. i have resolved the problem. yes, the module doesn't require an SSL certificate when in our shop. but it need SSL certificate if your pay via your credit card.

the problem in here:

function before_process() 

need some change. different module different modify. hope my post can help others. :)
thanks. bye.

PS, how can i close this thread?