Customer Online Registration Error Re: Same address for Shipping/Billing checkbox

[actionjackson57]

Over the last few years several customers have told me of the problem they have creating an account on our site. It always turns out to be the same issue. If they don't check the box that refers to 'Same address for Shipping/Billing' on the 'Create an Account' page, they get a page full of red bars, each one describing an error to do with the character string being too short in their name, address, postal code, etc. No error message about the check box at all so they don't know where to look for and correct their error. Sometimes they redo their Account Creation several times before giving up. They know they have different Billing and Shipping addresses so they don't check the box.

If I get the opportunity to save them as a potential customer, I tell them to go through it again and check the box even if they have a different Shipping and Billing address, then tell me what the other Shipping or Billing address is, in the Comments section at Checkout. I've looked through the forum previously and have only ever seen one mention of a similar problem, posted by Old Man, some time ago.

In looking through the Admin drop down menus, I cannot see anywhere to add in a separate address for either Ship To or Bill To. To me it begs the question then, "Why have a check box at all if there's no other option but to have the same Ship To and Bill To?" but I don't see any place to remove the check box either.

I'm sure there's something I'm missing that's causing this recurring problem for my potential new customers. Some of them never come back. Most probably never even tell me of the problem they encountered, they just go somewhere else to shop for a similar product.

I've tried to attach a screen shot with this, to show you the error message but I get an 'Invalid File' message. I had saved the screen shot as a Word document so that obviously isn't correct. Please tell me the correct method of attaching a file that shows the error message. Thank you for any help to sort this out.

George

[bislewl]

I know Fast & Easy Checkout has that feature. I have also found it to increase overall conversions.
http://www.zen-cart.com/downloads.php?do=file&id=594

[actionjackson57]

Thanks for your reply. I already have Fast & Easy Checkout installed on my site so there must be a place inside the code for it to change something to have it offer a shipping address as well as the billing address and not create an error if the box isn't checked. Do you happen to know where the code for the FEC would be or what to change in it? Thanks again for your help.
George

I know Fast & Easy Checkout has that feature. I have also found it to increase overall conversions.
http://www.zen-cart.com/downloads.php?do=file&id=594

[bislewl]

Thanks for your reply. I already have Fast & Easy Checkout installed on my site so there must be a place inside the code for it to change something to have it offer a shipping address as well as the billing address and not create an error if the box isn't checked. Do you happen to know where the code for the FEC would be or what to change in it? Thanks again for your help.
George

Configuration -> Fast and Easy Checkout Configuration -> Copy Billing

[actionjackson57]

Configuration -> Fast and Easy Checkout Configuration -> Copy Billing

Thanks again. I changed the two values of Shipping Address and Copy Billing from True to False, which got rid of the checkbox completely but still doesn't allow me to offer my customers a separate address as Ship To.

Do you know if there is a way, that works, to have both Bill To and Ship To addresses appear on the Create Account form?

Thank you for at least allowing me to get rid of the checkbox until I find out how to get both addresses on the Create Account form. I'm better off with only 1 address possibility than having the customers get the catastrophic looking error message that doesn't give any clue as to it's real cause.

My version of Fast & Easy Checkout is V1.10. I will check to see if it's been updated but do you know if it can be updated without causing my site any worse problems? Thanks again.
george

[bislewl]

Thanks again. I changed the two values of Shipping Address and Copy Billing from True to False, which got rid of the checkbox completely but still doesn't allow me to offer my customers a separate address as Ship To.

Do you know if there is a way, that works, to have both Bill To and Ship To addresses appear on the Create Account form?

Thank you for at least allowing me to get rid of the checkbox until I find out how to get both addresses on the Create Account form. I'm better off with only 1 address possibility than having the customers get the catastrophic looking error message that doesn't give any clue as to it's real cause.

My version of Fast & Easy Checkout is V1.10. I will check to see if it's been updated but do you know if it can be updated without causing my site any worse problems? Thanks again.
george

I'm using 1.15.3 on a few stores 1.3.9h, 1.5.0, and 1.5.3...along with testing on 1.6.0

[actionjackson57]

Gracias, Merci, Danka... Not sure how to get the Ship To on the Create Account page but will be happy with what is working right now.
george