To whom may help:

A few days ago I completed a new install of Zen Cart 1.5.5 using a Toshiba laptop still running Windows Vista Home Version (2007) and installed to a website hosted by HostGator. The Apache hosting server is running OS Linux 3.12.44-94.ELK6.x86_64 along with PHP version 5.5.30 (Zend: 2.5.0) and SQL version 5.5.23 (with options for later versions of both).

I installed Zen Cart via ftp and by running the zc_install program. MyZen Cart store's address is:


For the past several days, I've been working to create a customized template for my Zen Cart installation. I named my custom template folder 'emporium'. I haven't installed any plug-ins or add-ons. Please note that I'm just now building this site, so there's not much to see there, if you go to look at it, and I've still many wrinkles to work out. I've been working out the wrinkles one by one by studying the Zen Cart forum postings and FAQs, so that I didn't bother people with meandering questions that have already been answered. So far so good, but despite several days of effort and searching, I can't figure out a problem with my Contact Us link.

Here's the essential problem: The Contact Us link (renamed "In Touch" in my customized template) doesn't work either in the Information sidebox or on the Site Map. When I click the link in either place, I get a standard HostGator 404 error. Along with standard definitions (as in my customized english.php file), I've located these files that (I assume) should work together to produce both the Contact Us link and the Contact Page itself:

modules
includes/modules/pages/contact_us/header_php.php
includes/modules/pages/contact_us/on_load_main.js
definitions
includes/languages/english/emporium/contact_us.php
text
includes/languages/english/html_includes/emporium/define_contact_us.php
contact page
includes/templates/emporium/templates/tpl_contact_us_default.php

I have the Contact Us Page Status set to 1 in the Define Page Status Configuration set. Thinking that I had inadvertently broken a file while customizing, I switched back to the Responsive Classic Template (installation files untouched) so that I could study the link properly operating as a way to fix the problem in my customized template. I found, though, that the Contact Us link also doesn't work either in the Responsive Classic Template or in the Classic Contemporary Green template.

I don't know if the following information bears on the problem, but I'll include it just in case. Here's a rendered link (About Us) from the Information sidebox that works:

<a href="http://lunekeltkar.xibeta.com/catalog/index.php?main_page=about_us">About the Emporium</a>

Here's the rendered link for the broken Contact Us link:

<a href="https://gator4244.hostgator.com/-kennith69/index.php?main_page=contact_us&amp;zenid=d181ffa1c4e852bbd10f2e6dc60bec75">In Touch</a>

The first part of the link ('https://gator4244.hostgator.com/-kennith69') is I assume the link for the HostGator 404 error page. The remainder of the link ('/index.php?main_page=contact_us&amp;zenid=d181ffa1c4e852bbd10f2e6dc60bec75') identifies the page that isn't manifesting, although this link alone has an addended ZenID. I don't know what that addendum may indicate.

I don't know where to look farther for a solution to this problem. Any direction would be appreciated.

Regards,

Ken Baker