Cart not generating orders

[svetlae]

Hallo,
i have 2 customers already who used my cart and paid for items thru Paypal(this is my only payment option..either got to Paypal website or pay with credit card using Paypal).... The order amount shows in Paypal, but no order is generated in the Zen cart. I can see that the customer has registered but i didnot receive any order confirmation, nor the order shows in the cart. Can any one help and suggest what may be happening?
Thank you

[mc12345678]

Hallo,
i have 2 customers already who used my cart and paid for items thru Paypal(this is my only payment option..either got to Paypal website or pay with credit card using Paypal).... The order amount shows in Paypal, but no order is generated in the Zen cart. I can see that the customer has registered but i didnot receive any order confirmation, nor the order shows in the cart. Can any one help and suggest what may be happening?
Thank you

Guess is that you are using paypal standard instead of paypal express. PayPal standard has the potential of providing the results that are described. Suggest switching to Paypal express and the orders should consistently arrive upon completion of payment.

[svetlae]

We have Paypal Express Checkout and Paypal WEbsite Payment pro enabled as payment options

[mc12345678]

ZC version?
Settings for IPN Notification in Paypal account do go back to your site?
Other plugins?

[svetlae]

v1.3.9d

and it doesnt happen to all clients....one last week, one today...

What do you mean by other plugins?

[mc12345678]

other plugins: while the "definition" of a "plugin" for ZenCart is by some debated, the concept is code that has been added to the site to provide functionality that was not available when it was first installed. This code can take the form of a download from the ZC website, or customization made to the store code.

As has been seen even today in the forum, there are some programs that can have an effect on another part of the store. The effect may be intentional, it may not be and the effect could have been caused by incorrect installation of software.

PHP version? (By-the-way, really should consider upgrading your site. Of even the version 1.3.9 series, revision d is pretty old. Latest published version as of today is ZC 1.5.3)