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  1. 28 Jan 2015, 03:24 PM #1
    totalnetworx
    totalnetworx is offline New Zenner
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    Default Trying to implement a live support applet on my site

    Hi all,

    I wonder if you could help me please?

    I am trying to implement a live support applet on my site. I want this box to appear on every page.

    I have successfully managed to make it appear on the pages managed within 'Tools -> Define Pages Editor' however cannot get it to display globally.

    I tried adding the code into the 'index.php' page but then this just returned a blank page.

    Any assistance would be greatly appreciated.

    Many thanks
    Stu
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  2. 28 Jan 2015, 03:33 PM #2
    DrByte's Avatar
    DrByte
    DrByte is offline Sensei
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    Default Re: Trying to implement a live support applet on my site

    To appear on every page, you should not put it into Define Pages.

    It should all go in your template. You should put stuff for <head> inside the html_header.php and stuff for <body> should go in tpl_header.php or tpl_footer.php or tpl_main_page.php
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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  3. 28 Jan 2015, 04:44 PM #3
    totalnetworx
    totalnetworx is offline New Zenner
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    Default Re: Trying to implement a live support applet on my site

    Quote Originally Posted by DrByte View Post
    To appear on every page, you should not put it into Define Pages.

    It should all go in your template. You should put stuff for <head> inside the html_header.php and stuff for <body> should go in tpl_header.php or tpl_footer.php or tpl_main_page.php
    Thanks for that info, where do I find these files?
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  4. 28 Jan 2015, 04:55 PM #4
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    DrByte
    DrByte is offline Sensei
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    Default Re: Trying to implement a live support applet on my site

    Use your FTP program to access the PHP files on your server, and navigate to the /includes/templates/NAME_OF_YOUR_TEMPLATE/common folder.

    By the sound of your question you've probably never heard of FTP and won't know how to log into your server with it. Your hosting company will have all of those instructions and your login credentials ... presumably in their FAQ documents or with a call to their support desk.

    After you've gained access to your server's PHP files, there are several articles about Zen Cart template concepts available in the Zen Cart FAQs area ... the link is at the top of this page.
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    Zen Cart - putting the dream of business ownership within reach of anyone!
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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  5. 28 Jan 2015, 05:00 PM #5
    totalnetworx
    totalnetworx is offline New Zenner
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    Default Re: Trying to implement a live support applet on my site

    THANK YOU! I have found the file, tested and working! Thanks very much!
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