Duplicate orders in 1.5.3

[digipete]

check this thread:

are you having email issues? the lag in sending an email can screw up the order process and cause the customer to resubmit...

good luck!

carlwhat,

We're not having email issues that I've noticed, but I do have a question for you. We're not using SMTP fields under Configuration >> Email Options. Iffn' I fill in those fields, do you think this may help the order process grease through with a little less lag?

Much Obliged!

[carlwhat]

digipete,
are you saying you have a lag in the order process in addition to having intermittent duplicate orders? if so, my experience tells me its probably the email. see this other thread:

https://www.zen-cart.com/showthread....49#post1302349

the easiest way to see if sending emails is what is causing the lag (and i think it would either be that or the payment selection), is to turn emails off, and place a test order and compare that to a test order with emails turned on. i have a feeling that you will decrease the lag greatly. and if you have a great lag, then my opinion remains that the email is failing, the customer gets a weird message, the customer reloads the page, and then you have your intermittent duplicate orders. you see ZC creates the order, sends the email, and THEN clears the cart. so if the sending of email fails, you already have 1 order, but the customer's cart has not been cleared. if they resubmit the form, you will get a second order.

as far as the email configuration settings, you have to play and see which ones work best for you. the SMTP fields are only necessary if you select SMTPAUTH as your method of sending.

good luck!