Incorrect state abbreviation being passed to ???

[Taxcloud]

Suspicion:
It sounds like your zencart is not forcing use of a drop-down-menu for selecting the Ship To State.

Details:
Instead of sending TaxCloud a two character abbreviation, such as TX, it is sending TaxCloud a full state name, in this case Texas, which TaxCloud truncates to just the first two characters, TE, which is not a valid state abbreviation.

Likely Fix:
1. Login to your Zen Cart backend admin screen;
2. Browse to Configuration >> Customers Details;
3. Look for the “State – Always display as pulldown?” and select “true” from there.

Also : agre with DrByte, time to update your installation of zencart.

[JeffLC]

Thanks for the replies. You make good points.

The upgrade to the latest version of Zen Cart will start shortly which will hopefully resolve this and the couple other issues I have posted recently. At a minimum, I'll be on the current version with all its enhancements.


Jeff

[RCwebdev]

I had a similar problem running Zen Cart 1.51 and TaxCloud version: 1.5.2b_for_zc151

In admin my configuration for Always show State as pulldown is set to true.

I fixed the issue by writing a code in includes/modules/TaxCloud/func.taxcloud.php to convert the state name to a 2 char code before passing it to TaxCloud.

I made this change in 12/2013 and the store has functioned fine since then.

It did make me wonder how TaxCloud without this fix could be working for others - maybe there's something odd with my configuration