Customer can't login.

[Serious]

I have a returning customer that can't login to my site.

His password is not accepted, the Forgot Password link says the email addy is not in the system. This is strange because I can see the email address under both of his orders. He has confirmed that the mail addy is correct.

I went into phpMyadmin and the customer does not exist under MYSITENAME_ZC1/zc_customers but I did find him under MYSITENAME_15/zc_customers.

I tried changing is password but I still get an error message ( Error: Sorry, there is no match for that email address and/or password.) when I try to login using his email addy and the new password.

HELP!

[mprough]

If you cannot find him searching under customers >> customers, then he will need to create a new account. Likely exists in an old database, but not the current one is all.

~Melanie

[Serious]

We tried and and get a message that says the email address already exists.

[lhungil]

... I went into phpMyadmin and the customer does not exist under MYSITENAME_ZC1/zc_customers but I did find him under MYSITENAME_15/zc_customers. ...

Which database is listed in "/includes/configure.php"?
Which database is listed in "/your_admin_folder/includes/configure.php"?

Which database is listed in "/includes/local/configure.php" (if present)?
Which database is listed in "/your_admin_folder/includes/local/configure.php" (if present)?

How did you "change" the customer's password?

[Serious]

I'll have get on my computer at home later to answer your questions, driving now.

[Serious]

In Blue...

Which database is listed in "/includes/configure.php"? Sitename_15
Which database is listed in "/your_admin_folder/includes/configure.php"? Sitename_15

Which database is listed in "/includes/local/configure.php" (if present)?Not present.
Which database is listed in "/your_admin_folder/includes/local/configure.php" (if present)?Not present.

How did you "change" the customer's password?

Thru phpMyadmin.
Found the customer and deleted the string and typed in a new password.

[mc12345678]

In Blue...
Thru phpMyadmin.
Found the customer and deleted the string and typed in a new password.

Ummm a clear text password? Like a word or combination of letters/numbers that make sense? Or did you possibly use a password like what is provided for when an admin resets the admin password? (Not even sure that would work.)

[mc12345678]

PHP version?

Plugins installed?

[daffy]

Just a suggestion... when a customer can't login and efforts to help that customer fail, I delete the account and let them start fresh. They're happy with that.

[lhungil]

Thru phpMyadmin. Found the customer and deleted the string and typed in a new password.

As mentioned by mc12345678, this will not work. Zen Cart 1.5.4 does not store passwords as plain text (or even a simple MD5) in the database. Zen Cart encrypts the password based upon a number of different factors (including the version of PHP installed on the server).


So the best way to "reset" a password is to use the "password reset" form which internally calls Zen Cart functions to generate (and encrypt) a new password, save it in the database, and email the new "temporary" password to the registered email address. This is the preferred method and in general provides better security for the customer.

Or if you can log in as the user via a web browser (by using a tool such as Encrypted Master Password) and then change the account password.

Or one could try the Reset Client Password from Admin plugin.