Quote Originally Posted by rebecca_L View Post
Sorry I got delayed by another project and let this slip.
The main reason we were using letters only is because most of our users have a lot and I mean a lot of trouble telling the difference between the letters and numbers. O and 0, 1 and l even b and 6 . Working with computers for almost 30 years I had never noticed the problem until I started on this site. It is amazing how computer challenged they are but surprising that they keep trying. Sometimes we'll get 3 or 4 forgotten password requests in a row from the same person. They couldn't get the one that was sent 20 seconds ago entered correctly so they ask for another one. IF they can't log in they get frustrated and go somewhere else to shop. Not good for business
How sure are you that the 3 or 4 forgotten password attempts originated from the account owner directly and not some attempted hack? What's wrong with copy and paste or providing directions to do so?